Troubleshooting Screencast Presentation
Troubleshooting Screencast Presentation
The troubleshooting process can be distilled into four steps:
Step 1: The system malfunctions and symptoms are identified.
Step 2: A list of possible causes is generated based on existing knowledge, research, and/or previous experience.
Step 3: Additional data is collected and, based on a process of elimination, the causes of the problem are determined.
Step 4: The solution is tested to confirm that the problem has been solved.
Read the scenario below and create a narrated slide presentation to describe the experiences the troubleshooter may encounter and to provide detail on how to solve the problem. Be sure to follow the four steps of the troubleshooting process. Create a screencast of your presentation. Refer to the Troubleshooting Screencast Presentation Rubric Click for more options for submission guidelines.
Scenario:
The Superior Care Health Group (SCHG) recently installed a new system for electronically sending patient prescriptions to pharmacies. This new e-prescribing system was working well until recently. Now the system is displaying errors periodically. When this occurs, the prescribing doctor has to call the prescription into the pharmacy, which takes much more time. The new office manager, Braden Thomas, is responsible for maintaining the system. Braden found an error-log file in the system. These errors are perplexing and contain cryptic messages:
07, incorSCRIPT error #34rect PVD format
PProc error #3212, Schedule 1 not allowed
PProc error #3245, not in formulary
After spending several hours changing various system configuration settings, the problems started getting worse. He finally realized that he doesn’t know enough about troubleshooting the system to correct the problems. Even worse, he doesn’t know whom to contact to solve the problem, other than the sales associate who sold SCHG the system. When he called that number, he was sent to voicemail. Meanwhile, the group’s doctors are expressing displeasure with his ability to manage the system.
Use Screencast-O-Matic or another screencasting tool to create your video. When you are done, upload your screencast to YouTube and submit the link to your YouTube video in Blackboard.
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