You are the independent project manager on a portfolio of projects, your client seeks advice on Conflict Management and Dispute Resolution. Write a report detailing what provisions your
Please answer all parts of question.
1.You are the independent project manager on a portfolio of projects, your client seeks advice on Conflict Management and Dispute Resolution. Write a report detailing what provisions your client might make for Conflict Management and Dispute Resolution across the portfolio. So what’s available for Conflict Management and Dispute Resolution, and what would you recommend.
15 marks
2.Evaluate the use [either real or potential] of Principled Negotiation (PN) in a country or industry [state the country and or industry]. So evaluate how PN is used or might be used in a country or industry.
5 marks
Tip: The first question is worth more scores and is therefore more important, so please be sensible with the word count of report.
Requirements:
1.Is the assignment requirement in the following picture? Will there be more detailed documentation requirements in the follow-up?
The picture is just an image of the coursework, Bb wont allow me to paste it here. THere are no further details.
2.Answer the two questions separately, not together.
3. ‘Provisions for your client’ is a kind of action or regulations that should be set up before the conflict and dispute happened, or, it is a proposal for a solution to an ongoing conflict and dispute. YES. If so, can I recommend that my client use game theory to resolve the conflict and dispute? HOW CAN YOU USE GAME THEORY TO RESOLVE CONFLICT AND DISPUTE?
4.And Could you please explain what is ‘portfolio’ to me? –I HAVE A PORTFOLIO OF LECTURES AND TEACHING, INCLUDING: • 66061, 66062, 40461, PhD STUDENTS, BSc STUDENTS
5. Reference
If this is not your idea or text, then refer to it, and it has to be in the Havard style.
6.Word count requirement is 1500-1800 words
Introduction and Conflict Theory
Week #3 2022/23
Introduction and Conflict Theory
Conflict Theory; Functional and Dysfunctional Conflict; Task and Relationship Conflict, Types of Conflict; Conflict continuum
Conflict Management / Dispute Resolution
The UK government’s approach
Game theory
Blackboard:
2 discussion threads; weblinks; workbook
Lecture format
Spark interest
Provide references
Urls [lots]
Papers [2, but…]
From War-War to Jaw-Jaw
Wikinomics
how mass collaboration changes everything
http://www.wikinomics.com/book
How people come together to preserve their collective resources
Nobel Prize 2009
http://www.guardian.co.uk/science/2009/oct/12/nobel-economics-prize-elinor-ostrom
The UK Government’s approach
The Dispute Resolution Commitment (DRC) requires government departments and agencies to be proactive in the management of disputes, and to use effective, proportionate and appropriate forms of dispute resolution to avoid expensive legal costs or court actions.
What is Conflict
Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other parties in achieving their goals.
Conflict is natural and inevitable. People view conflict as unpleasant.
Conflict is inevitable. Although it is impossible to eliminate conflict, there are ways to manage it effectively.
Functional and Dysfunctional Conflict
Functional conflict
“Constructive Conflict”–Mary Parker Follett (1925)
Conflict
Dispute
Avoidance
Negotiation
ADR; ADJ; ARB; Litigation; Beyond
Conflict Continuum
Conflict and Dispute
Conflict can be managed
Disputes need 3rd party resolvers
Dispute = dysfunctional conflict
Win Win Lose Lose
Win Win
Win Lose
Lose Win
Lose Lose
Game Theory
The science of strategy
Analysis of fortunes where interdependency
See internet generally
See Co-opetition by Nalebuff and Brandenburger
http://en.wikipedia.org/wiki/Coopetition
Economics Nobel Prize 2020
Game theory again
The economist David Blanchflower, a former Bank of England policymaker, said the award failed “to reward people for finding things about the real world rather than for playing economic games. The Nobel prize in economics once again goes to a couple of old white men who published esoteric mathematical squiggles years ago that have little or no bearing on the lives of ordinary people. Their work has nothing to say about improving the condition of the man or woman on the Clapham omnibus”.
Discussion Threads week 3
Dispute: Avoidance; Management and Resolution 100 words. Do you agree with the UK government? Is it: avoid; manage or resolve?
Look a brave student had a go
What is the worst thing that could happen?
You get it wrong – impossible
How many marks? – not many
You look foolish? – Not as foolish as Peter Fenn
How to Disagree
Two Important Books?
image1.png
image2.jpeg
image3.png
image4.png
,
1
Introduction and Conflict Theory
Week #3 2022/23
2021 King Alfred Way Winchester
to Avebury
2023 Limburg
MSc Management of Projects 2022/23
Optional module: MACE 660061 Conflict Management &
Dispute Resolution: How many countries
• https://docs.google.com/document/d/1jm0z7nW2GYJTM1
Mveq_TtbX-LouqzQDHYIsKgLgmED0/edit
Office of the Independent Adjudicator OIA
• The Higher Education Act 2004 required the
appointment of an independent body to run a
student complaints scheme in England and Wales
and the OIA was chosen to operate this scheme in
2005
• http://www.oiahe.org.uk/
• 24% of all the complaints received by the Office
of the Independent Adjudicator during the last
year were from international students
Introduction and Conflict Theory
• Conflict Theory; Functional and Dysfunctional
Conflict; Task and Relationship Conflict, Types of
Conflict; Conflict continuum
• Conflict Management / Dispute Resolution
• The UK government’s approach
• Game theory
• Blackboard: – 2 discussion threads; weblinks; workbook
1 2
3 4
5 6
2
Lecture format
• Spark interest
• Provide references
– Urls [lots]
– Papers [2, but…]
Professional Bodies
• Many homes for Professionals
– The Chartered Institute of Arbitrators
– APM
– The Royal Institution of Chartered Surveyors
– The Law Society
From War-War to Jaw-Jaw
• Wikinomics
– how mass collaboration changes everything
– http://www.wikinomics.com/book
• How people come together to preserve their collective resources
– Nobel Prize 2009
– http://www.guardian.co.uk/science/2009/oct/12 /nobel-economics-prize-elinor-ostrom
The UK Government’s approach
• The Dispute Resolution Commitment
(DRC) requires government departments
and agencies to be proactive in the
management of disputes, and to use
effective, proportionate and appropriate
forms of dispute resolution to avoid
expensive legal costs or court actions. – https://webarchive.nationalarchives.gov.uk/201302060204
41/http://www.justice.gov.uk/courts/mediation/dispute-
resolution-commitment/ [email protected] 10
Two pictures the same city
[email protected] 11 [email protected] 12
What is Conflict
• Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other parties in achieving their goals.
– Conflict is natural and inevitable. People view conflict as unpleasant.
– Conflict is inevitable. Although it is impossible to eliminate conflict, there are ways to manage it effectively.
7 8
9 10
11 12
3
Conflict Theory
• A theory of conflict does exist; it was founded by
Karl Marx. Marx expresses the theory in terms of
a class struggle; the struggle between classes
• One famous definition of economics is that it is a
study of the allocation of scarce resources which
have alternative uses. Conflict theory might be
expressed in a similar way; conflict is inevitable as
organisations seek to redistribute scarce resources.
This is a classic Marxist view.
Conflict and Dispute
• Mary Parker-Follett
• Functional and
Dysfunctional Conflict – http://mpfollett.ning.com/
Functional and Dysfunctional
Conflict
• Functional conflict: works toward the goals of an organization or group
• Dysfunctional conflict: blocks an organization or group from reaching its goals
Functional and
Dysfunctional Conflict
• Functional conflict
– “Constructive Conflict”–Mary Parker Follett
(1925)
• Increases information and ideas
• Encourages innovative thinking
• Unshackles different points of view
• Reduces stagnation
• Is Competition
Functional and
Dysfunctional Conflict
• Dysfunctionally high conflict
– Tension, anxiety, stress
– Drives out low conflict tolerant people
– Reduced trust
– Poor decisions because of withheld or distorted information
– Excessive management focus on the conflict
Functional and
Dysfunctional Conflict
• Dysfunctionally low conflict
– Few new ideas
– Poor decisions from lack of innovation and
information
– Stagnation
– Business as usual
13 14
15 16
17 18
4
Types
of Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Inter and Intra Organisational
• Inter between; Intra within
• See – Towards a comprehensive model for the assessment
and management of intraorganisational conflict:
developing the framework Jameson J (1999)
– International Journal of Conflict Management Vol 10
Iss 3 p 268-294
• This module is concerned with Inter
Organisational Conflict and Dispute [email protected] 20
Task and Relationship Conflicts
• Task something that should be done e.g. the design, the
product, the programme
• Relationship something involving people
• Always inter-related e.g. Peter didn’t do the design, did it
late or did it badly – I don’t like Peter
• De Dreu, C. K. W., & Weingart, L. R. (2003). Task
versus relationship conflict, team performance, and
team member satisfaction: A meta-analysis. Journal
of Applied Psychology, 88(4), 741–
749. https://doi.org/10.1037/0021-9010.88.4.741
[email protected] 21 [email protected] 22
Conflict
Dispute
Avoidance
Negotiation
ADR; ADJ; ARB; Litigation; Beyond
Conflict Continuum
Conflict and Dispute
• Conflict can be managed
• Disputes need 3rd party resolvers
• Dispute = dysfunctional conflict
Conflict Management
• Non-binding • PROJECT
MANAGEMENT
– Dispute Review Boards/Dispute Review Advisers
– Negotiation
– Quality Matters TQM QA
– Risk Management
– Procurement Systems
– Partnering
– PROJECT MANAGEMENT
• Binding
• Partnering
• Alliances
19 20
21 22
23 24
5
Dispute Review Boards
• The Dispute Resolution Board Foundation
– http://www.drb.org/
• NB FIDIC DAB’s
– International Federation of Consulting
Engineers; Dispute Adjudication Board
• Olympics NEC IDAP
– New Engineering Contract; Independent
Dispute Avoidance Panel
Dispute Review Boards
• three-member DRBs solve disagreements before
they can delay or disrupt projects. The Board is a
panel of three experienced, respected and impartial
reviewers, usually with a construction background
instead of a legal background. Organized prior to
start of construction, the panel is selected mutually
by the project owner and the contractor/supplier
Dispute Review Boards
• Since 1975 used in over $28 billion in projects
worldwide,
• DRB Foundation say 408 construction contracts,
of over 570 disputes, all but 13 were resolved by
the DRB (ten of these on one unique project).
• Parties accept the DRB's recommendation
– their confidence in the panel's technical expertise
– their confidence in the validity and openness of the
process.
Dispute Review Boards
• Hong Kong Airport, $20 B
• Boston Central Artery $22 B
• Washington DC Subway ?$
• Los Angeles MTA Subway,
Dispute Resolution Adviser
• The concept was developed in Hong Kong
by Colin Wall of Commercial, Mediation
and Arbitration Services
• Queen Mary Hospital HK
• http://www.cannonway.com/web/page.php?
page=20
Other Conflict Management
• Project Management
• Quality Matters TQM QA
• Risk Management
• Procurement Systems
25 26
27 28
29 30
6
Partnering/Relationship Contracting
• http://www.constructors.com.au/wp-
content/uploads/1999/02/Relationship-Contracting-
Optimising-Project-Outcomes-1999.pdf
• Relationship contracting is a flexible approach
to establish and manage relationships between
clients and contractors and to implement
proven practices and techniques to optimise
project outcomes
• Alliances – Alliancing
Dispute Resolution
• Non-binding
• Conciliation
• Executive Tribunal
• Mediation
• Negotiation
• Binding
• Adjudication
• Arbitration
• Expert Determination
• Litigation
• Negotiation
Dispute Resolution Guidance
Office of Government Commerce
• The OGC is now archived but the document
is available at Blackboard in the week 2
folder
• COMPARISON OF DISPUTE
RESOLUTION
Compare and Contrast Dispute
Resolution • Headings
– Formality
– Speed
– Flexibility
– Cost
– Confidentiality
– Adversarial
– Party Control
– Party Choice
– Creative Solutions
Win Win Lose Lose
• Win Win
• Win Lose
• Lose Win
• Lose Lose
Game Theory
• The science of strategy
• Analysis of fortunes where interdependency
• See internet generally
• See Co-opetition by Nalebuff and
Brandenburger
– http://en.wikipedia.org/wiki/Coopetition
31 32
33 34
35 36
Collepals.com Plagiarism Free Papers
Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS
Why Hire Collepals.com writers to do your paper?
Quality- We are experienced and have access to ample research materials.
We write plagiarism Free Content
Confidential- We never share or sell your personal information to third parties.
Support-Chat with us today! We are always waiting to answer all your questions.
