In your current role as operations manager, senior leadership has asked you to form a project team, addressing an opportunity to improve several key processes impacting customer satisfaction within the organization.

In your current role as operations manager, senior leadership has asked you to form a project team, addressing an opportunity to improve several key processes impacting customer satisfaction within the organization. Initially, the project manager will be responsible for documenting justification to resolve the issue(s) to achieve high customer satisfaction.

part 1

conduct a SBAR checklist

Part 2

based on the information captured from the SBAR document and populate each section accordingly.

Below are some guidelines to consider when filling out each section:

Project title and key information

Team members: Who will be representing the project team?

Purpose of the project: Why is the project needed? What is it trying to solve?

Deliverables: What is expected to be accomplished in the project?

Stakeholders: Those involved in or who may be affected by the project activities and deliverables.

Resource requirements: What cost, time, and resources are required to complete the project deliverables?

Operations and support: Who owns the project and who will support it (i.e., training)?

Risks: Any potential risks or uncertainty that could impact project outcomes.

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