In this unit, we delve into managing conflict in healthcare organizations, including the concepts of negotiation and third-party intervention.
In this unit, we delve into managing conflict in healthcare organizations, including the concepts of negotiation and third-party intervention. Select one or more of the points below and provide a personal example (does not have to be related to health care) you have seen (for better or worse) of:
• Conflict management,
• Negotiation, or
• Intervention from a third party.
After describing the incident, provide your thoughts on why the situation was successful or unsuccessful. How will you apply such principles as a healthcare manager?
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