Column A identifies the common themes of Patient-Centered and Person-Centered Care with a brief description.

Column A identifies the common themes of Patient-Centered and Person-Centered Care with a brief description.

 

Column B is an example of a Challenge or Barrier to providing Patient-Centered and Person-Centered Care.

 

Column C Identifies how an individual leader might impact the challenge positively.

 

Column D identifies how an organization may positively impact that challenge.

 

Assignment: Column A identifies the common themes of Patient-Centered and Person-Centered Care with a brief description. Column B is an example of a Challenge or Barrier to providing Patient-Centered and Person-Centered Care.

 

In column C identify how an individual leader might impact the challenge positively, and in Column D, identify how an organization may positively impact that challenge.

 

Common Themes in Patient-Centered and Person-Centered Care

 

                A                                B                                              C                                         D

 

Patient-Centered and Person-Centered Care

 

Challenges and/or Barriers

 

Individual Leader-Impact Opportunities

 

Organizational Impact Opportunities

 

Empathy

 

Compassion, understanding and responsiveness to the feelings of others

 

Nurses in a busy NICU with high turnover and low morale

 

 

 

 

 

Respect

 

Regard for the attitudes, desires and diversity of others

 

Health care team siloed by provider type.

 

 

 

 

 

 

 

Engagement

 

Having shared genuine interest in the outcomes

 

High level of traveler nurses in an ED

 

 

 

 

 

Relationship

 

Strong sustainable relationships amongst the care team and with the patient

 

 “Frequent flier” in a busy provider practice, chart review reveals 7 visits in the last 60 days all with a different provider.

 

 

 

 

 

Communication

 

collaboration, listening and communicating in an open and honest manner

 

 

 

Patients presenting with internet based “Dr. Google” information as the basis of requests that are lacking evidence.

 

 

 

 

 

 

 

Shared Decision Making

 

Rebalances the power between provider and care team

 

a patient with newly diagnosed metastatic cancer

 

 

 

 

 

 

 

Holistic Focus

 

Understanding the overall nature of health and illness through a complex lens

 

addressing end of life care

 

 

 

 

 

Individual Focus

 

Respecting individual preferences

 

a patient with diabetes resisting medication

 

 

 

 

 

Coordinated  Care

 

Communicating care needs across the continuum

 

high levels of readmissions

 

 

 

 

 

 

 

 

 

References:

 

Weberg& Davidson. (2021). Leadership of Evidence-Based Innovation in Nursing and Health Profession(2nd ed.). Jones & Bartlett.