This role play is linked to Role play 2 and occurs the next day

This role play is linked to Role play 2 and occurs the next day. The same staff from the night before are coming in to start their shift.

Your assessor will provide you with some guidance about where you are to begin the role play.

This role play occurs the day after the incident with the customer with special dietary requests. There has been a fight after that service (out of work hours) between the wait person and the kitchen hand (their friend). The kitchen hand has an unknown drug problem, which they have managed to keep undetected (until now). The waitstaff has threatened the kitchen hand to tell the supervisor (the student) that the kitchen hand takes drugs and perhaps the mix up was because they were not paying attention.

The kitchen hand, distressed at the thought of losing job and angry at their friend forintending to snitch on him for using drugs and coming to work drug affected.

Besides the kitchen hand there are a couple of other people who may suffer the consequence if you report the kitchen hand to the duty supervisor.

The kitchen hand has now become more aggressive towards the waitstaff, he getsinto the wait person’s personal space and threatens to harm. The kitchen handknocks over a chair, In agitation, he say; that he will punch the wait staff if he eventhreatens to report him to the management. This situation soon becomes violent and leads to physical confrontation.

The end of the scenario should involve the Supervisor (You) calling for venue security to remove the kitchen hand, as per Bridge Hotel’s procedures. The role play can then be stopped.