The address that defines the route to a file on the web:

The address that defines the route to a file on the web: _______________________________

The process of coding email to render the transmission essentially secure: _______________

Affects the voice because the diaphragm may be compressed and breathing may be restricted:

____________________________

Speaking clearly and carefully: _________________________________________________

Deals with the daily operations of a practice, including scheduling appointments, billing, claims submission, generating reports, correspondence, etc: __________________________

Collection of patient data, including clinical, medication and patient communication information and other support tools to improve practitioner workflow and patient care in electronic format: ___________________________________________________________

The act of evaluating the urgency of a medical situation and prioritizing treatment: _______

________________________________________

An icon that displays patient and office form templates: _____________________________

Contains tasks specific to the workflow of a particular module: _______________________

This initiative encouraged providers/facilities to transition from paper medical records to electronic health records: ____________________________________________________

An electronic coding resource:________________________________________________

Create an encounter by clicking this icon found under the clinical tab: ________________

Features the calendar function: _______________________________________________

Contains many functionalities of a computer: ____________________________________

Requires communication procedures are available for persons with disabilities: _________

1. _____________ and ______________ devices are used in medical practices by individuals with hearing and/or speech impairments.

2. The remote delivery of healthcare by means of telecommunications is referred to as  __________________________ or ______________________.

3. The telephone personality techniques that convey an effective telephone personality include ______________, _________________, _________________ and ______________________.

4.  In SimCharts, you ____________ to perform a patient search and select an encounter before coding a superbill.

5. Handling a problem from an angry caller requires _________________________________

___________________________________________________________________________.

6. Clinical email to or from patients should _________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

7. Community resources are assets in a community that are available in the form of __________, __________________ and _________________, offering _______________ and assistance to

improve _________________ of life.

8. The __________________________ in the Coding and Billing module of SimCharts displays the Superbill, ledger and claim.

9. A Superbill acts as the first step in completing the __________________________________ for a patient visit, is an electronic form located in the Billing and Coding Info Panel and records all ____________________________________________________________________ and supplies provided.

10. To provide and maintain privacy when making telephone collection calls, select a ____________________________________________________, ensure to only use those numbers given by the patient for private communication and ensure _______________________

_____________________________________________________________________________.

11. According to professional email etiquette, it is _______________________ to use all capital letters when communicating with others through email.

12. The proper callback verification procedure ____________________ documented.

13. Positive first impressions over the phone are created by _____________________________

______________________________________.

14. For the proper transfer of telephone calls you should ________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

15. When necessary for medical or administrative reasons, patients can be discussed with ______

_____________________________________________________________________________.