Our riders want us to drive carefully

Our riders want us to drive carefully – and be mindful of?

– New rider requests

– The speed limit

– The volume of the radio

– The star rating of the rider

What’s the appropriate way to refuse a rider with a service animal?

– Unfortunately, my company policy does not allow pets.

– Unfortunately, my company policy does not allow dogs.

– There isn’t an appropriate way to refuse; you need to take every animal.

– There isn’t an appropriate way to refuse; if a rider has a service animal, you must accept 

What do we recommend saying to the rider if the rider is in a hurry?

– I still need to obey the law. We’ll get there when we get there.

– I’ll get you there as fast as I can.

– I’ll get you there as quickly and safely as possible.

– I’II go as fast as I can but you’ll pay for any speeding tickets.

Why do you need to think about the rider’s perspective?

– Because it is important to know why the rider is looking out the window.

– Because I want to know the rider’s opinion on art.

– I don’t need to think about it. Only getting my rider where they are going matters.

– Because Uber is about the riders and how they rate

US.

If there are no legal parking spaces at the pick up location, what should you do?

– Cancel the trip.

– Double park with your hazard lights on so other

drivers know that you stopped.

– Negotiate with your rider to find the best solution, like a nearby driveway or around the corner.

– Tell your rider, ” am going to keep circling the block, Just wave at me when you see me.”

Why should you take hailed fares?

– You should not take hailed fares; Uber partners can only take riders who have ordered us through the app

– You should take hailed fares because some riders do not have access to a cell phone.

– You should not take hailed fares; Uber partners can’t give change if a rider pays in cash.

– You should take hailed fares because they tip better.

Why do you need to report any trip issues after the trip is over?

– So that Uber has your side of the story and can take action if necessary.

– So that other drivers know to look out for this rider.

– So that Uber knows that you are paying attention to each rider and care about them.

– So that your rider knows they cannot get away with being annoying during a tri