Mrs. Collins, a 73-year-old patient is requesting her medical records.
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Get it written →Mrs. Collins, a 73-year-old patient is requesting her medical records. She said she wants her medical records at her house to “keep them safe” and to “have them ready in case of an emergency.” The medical assistant explains to Mrs. Collins that she will be happy to make a copy of the records for her. Mrs. Collins does not want a copy and insists that her original medical record be given to her because she “owns them!” The medical assistant requests that you speak with Mrs. Collins.
How will you handle this situation? What will you tell Mrs. Collins, and how will you assist her to understand the ownership of medical records?
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