As responsible consumers, we owe it to ourselves to think carefully about the establishments we support.
I had to write an essay paper of arguing why I feel that consumers should support amazon. Can you please look over it and let me know if I’m doing it right.
As responsible consumers, we owe it to ourselves to think carefully about the establishments we support. We can invest our money in many different businesses, but we must exercise caution in how we do so. This essay will present a case for utilizing and promoting Amazon, because of its dedication to ensuring customer satisfaction, its commitment to environmental protection, and they are a good place to work.
The first reason we should spend our money with Amazon is that they are committed to customer satisfaction. In terms of customer satisfaction, Amazon has established a reputation for providing satisfied customers over the years. Amazon’s mission statement is “We aim to be Earth’s most customer-centric company and our mission is to continue raising the bar of customer experience.” (Ria, Versha 2022 Involve). On Amazon.com, users can quickly review products and tell others about their experiences. Users are given a variety of alternatives for evaluating the data to their liking, and comments are posted immediately on the product website.
Our style of thinking and the way we shop have both been impacted by online retailers. Excellent customer service and a competitive shopping experience are the cornerstones of Amazon’s success. Today, we can get anything we want online and have it delivered to our doorsteps within a few days. Customers who purchase $25 or more from Amazon receive free shipping, and those who spend $119 or more annually are eligible for free shipping on thousands of individual products (Hunersen, 2019). This includes premium streaming services and two-hour grocery delivery. Self-service kiosks were recently introduced by Amazon, where customers can opt to have a product delivered for pickup. Customers can return things to Amazon with ease. Many products have pre-paid return labels that can be printed. Because of its customer-centric philosophy, Amazon prioritizes the needs of its customers. Customer-centric means designing the best possible experience for the customer, as doing so promotes loyalty. This concept has assisted Amazon in becoming one of the most customer-friendly businesses in the world. In addition, Amazon offers a 100% satisfaction guarantee and 24-hour customer service. Amazon’s high rate of client retention can be attributed to its commitment to customer satisfaction. Due to Amazon, businesses have also altered how they run. Amazon has changed how businesses operate and has helped other industries be disrupted. Amazon can sell products that are unavailable in surrounding stores thanks to its practicality. If you’re looking for anything, including clothing, electronics, or even food, Amazon is the place to go.
Amazon cares about the environment, which is the second reason we should use their services to purchase goods. Amazon has pledged to operate its operations sustainably. They have shifted to renewable energy sources, made financial contributions to forestry initiatives, and drastically reduced waste production. To increase operational effectiveness and become more environmentally friendly, Amazon is investing in the development of new technologies. According to research, purchasing online is less harmful to the environment than going to physical stores, and the fact that Amazon operates its business online reduces the carbon footprint of the company in comparison to physical facilities. Because Amazon doesn’t have physical stores, it also utilizes less energy and other resources than traditional retailers. (Matthews, 2014). However, because of the massive amount of packing and transportation waste that it generates, internet shopping has had a severe influence on the environment. Amazon is at the forefront of the debate. The practice has been openly condemned by Amazon employees as well as consumer and environmental groups because they think it has a negative effect on the environment.
Concerns about the company were first expressed by the advocacy group Amazon Employees for Climate Justice in 2019 and continued throughout 2020. The group argued that Amazon’s efforts to tackle climate change were not aggressive enough. Amazon outlined various initiatives it had done to be more environmentally friendly in response to criticism and employee feedback.
in a formal letter addressed to TechTarget. Amazon promises that via investments and development, carbon neutrality would be attained by 2024. Since 2008, more than 810,000 tons of packing material have been removed thanks to the company’s collaboration with manufacturers on packaging improvements and waste reduction, according to their statement.
The fact that Amazon is a pleasant place to work constitutes the third reason why we should put our money into the company. Amazon has been acknowledged for having one of the most alluring workplaces in the US for several years straight. Their average beginning hourly income is $18.00 per hour, which is comparable to what is offered in the market to employees. A worker is eligible to overtime pay if they put in more than 40 hours each week. Time and a half are available for holiday shifts. Amazon provides a wide range of advantages and a relaxing work environment for its employees. Additionally, Amazon provides its staff members with chances for career advancement and professional growth. Amazon stated in 2021 that as part of its career choice program, it would pay its frontline employees college fees in full. After 90 days at Amazon, all employees are eligible to take part in the program. Because the company pays close attention to its employees, an incredibly high percentage of Amazon’s workforce stays with the business. On the other hand, Amazon has drawn criticism for how it treats its delivery drivers and for reports of unsafe working conditions in its warehouses. Triangle.org claims that. More than 20 Amazon warehouse employees were interviewed by the Morning Call in 2011, and they spoke of working in a warehouse facility with temperatures as high as 102 degrees and how 15 workers passed out as a result. Because of concerns about theft, the warehouse management refused to open the doors for ventilation. (Nagy, 2019). The Occupational Safety and Health Administration (OSHA) inspected the warehouse after receiving reports from workers and medical professionals, and it made recommendations for improvements to Amazon’s heat stress management program beyond just giving workers access to water and ice pop.
A case study of Amazon employees who experienced hardship due to work-related injuries was published in July 2019 by the Guardian. These situations included homelessness, unemployment, and financial difficulties. One instance includes an order picker worker who claims that while working for Amazon in 2017 at a plant in Fort Worth, Texas, she eventually started experiencing Carpal Tunnel symptoms. The employee was sent back to work at least ten times by the amcare clinic that Amazon put up to give its staff on-site first assistance. By November 2017, the employee’s symptoms had gotten so bad that surgery to repair the torn tendon in her right hand was necessary. After a year of legal disputes, the workers’ compensation insurer for Amazon finally approved the procedure in February 2019. 2019 Guardian, Sainato Investigations have shown that there are further instances where Amazon employees suffered occupational injuries that rendered them unable to work, deprived of money, and forced them to struggle for months to acquire compensation and medical care. Due to the company’s history of harmful working conditions, Amazon was listed on the National Council for OSHA’s “dirty dozen” list of the ten most hazardous US workplaces in 2018.
Amazon has acted to support its employees in response to the criticism thrown at the business. Amazon launched a $300 million safety program in 2019, The Working Well Program which offers its staff dietary, psychological, and physical support. Its objective is to achieve a 50% reduction in the recordable occurrences rate, an OSHA measurement of worker illnesses and injuries. According to a corporate executive, they intend to achieve 1000 sites by the end of 2021 and then expand to Europe and other regions. (CNBC Rosenbaum 2021) We want employees to be well, safe, feel cared for, and proud to work for Amazon, says Heather MacDougall, vice president of worldwide workplace health and safety at Amazon. Additionally, Amazon has taken action to protect its employees against COVID. According to Amazon, the total cost of Covid-related expenses is expected to be $4 billion. The price of protecting Amazon employees would be covered by these expenses. As part of these projects, more than 150 different process improvements were implemented, test stations were built, the environment was kept clean, and staff compensation was raised, to name just a few tasks.
As responsible consumers, we should spend our money with Amazon. Amazon is a responsible company because they are committed to customer satisfaction, they are environmentally friendly, and they are a good place to work. We should support companies like Amazon that are making a positive impact on the world.
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