Describe a patient interaction that was uncomfortable when there was a communication barrier stemming from a cultural difference

Describe a patient interaction that was uncomfortable when there was a communication barrier stemming from a cultural difference.

Describe the cultural difference and what made the conversation challenging.

How did you navigate the situation?

What did you learn?

What did you wish you had known going into it?

2. Reflecting on what you have learned so far:  

Referencing the Winters text and the Systems Thinking Habits, what strategies or practices could you have used in this situation that would have helped it go better?  Moving forward as a health care provider, name strategies from Winters’ book, the Systems Thinking habits, the video, and articles that will help you contribute to making your workplace inclusive for patients and co-workers.

References:

Winters, M. (2017). We can’t talk about that at work! : How to talk about race, religion, politics, and other polarizing topics. Berrett-Koehler Publishers, Incorporated.

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