COMMUNICATION AND COUNSELLING

COMMUNICATION AND COUNSELLING

 INSTRUCTIONS: You are going to play the role of a counsellor. You will choose one scenario

below and provide me a document including the following:

1) How will you introduce your session? (this is important!!) so please read the ppt carefully

2) What kind of questions will you ask your client?

3) What homework will you assign your client?

4) What phrases would you use to demonstrate empathy?

5) What kind of body language would you display?

6) What words do you not use in the session?

7) How will you properly terminate the session?

1) Jocelyn works as a Human Resources Manager for a large international organisation. She is

becoming more and more stressed at work as the company is constantly changing and evolving.

It is a requirement of her job that she keeps up with this change by implementing new strategies

as well as ensuring focus is kept on her main role of headhunting new employees.

She finds that she is working twelve-hour days, six days a week and doesn’t have time for her

friends and family. She has started yelling at staff members when they ask her questions and

when making small mistakes in their work. Concerned about her stress levels, Jocelyn decided to

attend a counselling session.

2) Leah is a 24-year-old woman who was recently discharged from the Army on medical

grounds. During her four years in the Army, Leah experienced high levels of stress and anxiety

which she coped with by drinking heavily. When she presented for counselling, Leah had been

sober for 55 days and was seeking strategies to cope with her anxiety that didn’t involve

drinking.

3) Elizabeth came to counselling because she was experiencing intense anger and was not coping

with her life. She complained of failed relationships with her ex-husband, and with another man

whom she left her husband to be with. Elizabeth cannot move on from the anger she feels about

her failed relationships and she is feeling isolated from her family and friends. This had an effect

on her ability to cope with her work. As a consequence, Elizabeth has sold her successful

business

4) Brett is a 36-year-old man who works as an accountant for a small family business. The

business is failing, and Brett will probably have to begin the process of “winding it up” in the

near future. His commitment to the business and his friends, the business owners, has intensified

the level of stress he is feeling because of the business collapse. He has taken a week off work on

sick leave and feels too “stressed” to return to work.