To ensure that leadership is able to accomplish its grand strategies and operational and tactical plan, it must establish key performance and evaluation indicators.
Key Performance and Evaluation Indicators
To ensure that leadership is able to accomplish its grand strategies and operational and tactical plan, it must establish key performance and evaluation indicators. The indicators should account for every operational/tactical objective. For example, if a hospital has a grand strategy to improve health outcomes at its facility. Its operational and tactical plan could include operable and dependable medical devices, adequate and trained staff, and an effective electronic patient triaging and tracking system. Key performance indicators to ensure that the hospital has operable and dependable medical devices include, but not limited to, percentage of failed devices, percentage of antiquated devices, and percentage of patients experiencing adverse actions as a result of a failed device. These indicators are measurable and can be tracked on an ongoing basis by the administrative and clinical personnel. Such information is crucial in helping leadership to determine if it is moving in the right direction of accomplishing its grand strategy of improving health outcomes. Now, the organization’s leadership would need to set the benchmark or threshold for success and failure. For example, a successful percentage of failed devices could be 1%. In other words, anything above this threshold would be considered a failure and the organization must act quickly to reverse a downward trend. However, in viewing this matter in context, we must understand that not all failed equipment adversely impact a patient; however, when it does, it is problematic for the organization. Therefore, one occurrence of a failed equipment that leads to a patient injury or death is one too many as it exposes the organization to legal risks.
To prepare:
Review the grand strategies and the operational and tactical plan that you developed for Hillsboro County Home Health Agency, Inc. Also, ensure that you have incorporated any feedback that your instructor has provided to you.
Examine the financial data for the health care organizations in each scenario.
Note: Your Assignment should show depth, breadth, and clarity in critical thinking.
The Assignment
In reviewing your strategies and the operational and tactical objectives, develop your key performance, benchmark, and evaluation indicators. Your assignment should be at least a five-page narrative that adequately explains how you will measure success and failure for each performance, benchmark, and evaluation indicator; including depth, breadth, and triangulation for each indicator.
Identify at least 3 key performance indicators
Identify at least 3 performance benchmarks
Identify at least 2 evaluation indicators
Submission and Grading Information
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Click on the Submit button to complete your submission.
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