Here are four questions often raised by patients, health insurance stakeholders, and caregivers.
Here are four questions often raised by patients, health insurance stakeholders, and caregivers. What are the answers HCO leaders should convey (assume that they won’t be satisfied with a simple “we do” answer but want to know specifically what is done)? You do not need to answer every one, but try to tackle at least two – perhaps in two separate posts.
How do I know care here is any good?
Why are six dimensions (care that is safe, effective, patient-centered, timely, efficient, and equitable) of excellence necessary?
How well does this HCO achieve high reliability and a culture of safety (i.e., catheter-associated urinary tract infections, patient falls, and so on are pushed to zero)?
Why is it important that patients have an interprofessional team with perspectives from various health professions?
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