Use communication skills to establish trust and build rapport ” and the APHD

“BSBCUS201 Study Guide”, topic “Use communication skills to establish trust and build rapport ” and the APHD “Release of Information (Client Request) Form”, to complete this task

Create a script of how you would respond to David

Review your script ensuring you made appropriate use of the following:

Greets and politely acknowledges David’s issue.

Explains why the records cannot be immediately accessed.

Explains how and when the records can be assessed.

Refers to the correct APHD documentation.

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