Perception, Listening Analysis and Conflict Management

Perception, Listening Analysis and Conflict Management

Perception, Listening Analysis and Conflict Management

Discussion 1: Perception

· Link (video): The Communication Process (Links to an external site.) (25:35)

Initial Post Instructions Perception of messages is not as straightforward as we need it to be, nor as easy. Additionally, in our changing society, we are learning how to interact with people who culturally have different beliefs, values, and attitudes. For the initial post, address the following:

· How can our understanding of perception help us become more effective communicators?

· Think of time when you interacted with someone from a different culture. Using the communication model, how did your conversation evolve? Was there a miscommunication?

· What could you have done differently?

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Discussion 2: Listening Analysis

Initial Post Instructions Read the lesson for this week and complete the listening exercise in the Listen Up! section to evaluate your listening skills. Then, address the following:

· State the results of the exercise.

· Using the information from the exercise, describe an instance when you failed to be an effective listener.

· Next, respond to the following prompts, making connections to the ideas contained in the listening chapter assigned for the week. Explain your thought process and provide examples to give explanation to your descriptions of why you feel that way.

· Where in the stages of listening did you experience breakdown?

· What was the reason you failed to listen effectively? Were listening barriers present?

· What could you have done differently to improve your listening?

Discussion 3: Conflict Management

Initial Post Instructions For the initial post, address the following:

· How can you manage your emotions in a conflict situation so that you remain aware of how you are communicating and listening?

· When you have a conflict with someone with whom you only communicate online (instructor, another student, online customer service, etc.), how do you resolve your conflict? What is appropriate, and what is not?

· When you have a conflict with someone you see face-to-face, how do you resolve your conflict? What is appropriate, and what is not?