Service Strategies Case Worker/Counseling

Service Strategies Case Worker/Counseling

Service Strategies Case Worker/Counseling

Human services professionals address needs at the micro level for individuals, the meso level for families and communities, and the macro level for whole systems (i.e., by making changes to laws and policies in response to social needs). This range from individuals to entire systems forms a continuum of possible services strategies (Bronfenbrenner, 1994). For this Discussion, review the media program “Defining needed services: Chapter 2,” and consider issues that are presented in the case. As you think about service strategies you might recommend at the micro, meso, and macro levels, reflect on your role in the continuum of services.Service Strategies Case Worker/Counseling

With these thoughts in mind:

A description of two service strategies that might be helpful to the clients in the media presentation, and explain why they might be helpful. Then, explain your role(s) in the continuum of services (refer to the Learning Resources) if you were the human services professional assigned to the case.

Reid Mandell, B., & Schram, B. (2020). An introduction to human services: Policy and practice (9th ed.). Boston, MA: Pearson Education.
• Chapter 3, “Strategies, Activities, and Tasks of Human Service Work” (pp. 56-76)

In this chapter, the authors describe direct-service and systems-change intervention strategies. They also explain ways to implement these strategies.

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Defining Needed Services – Chapter 2
Defining Needed Services – Chapter 2
Program Transcript
[MUSIC PLAYING]
On-screen Graphic: Defining Needed Services – Chapter 2
On-screen Graphic: Four days have passed since the incident; John has
appeared in court after Chahana filed domestic assault and battery charges.
John has been remanded for trial at a date to be determined, pending filing of
motions in three weeks.
On-screen Visual: John is seated across from the HSP in an office.
HSP: Good morning John. Thanks for coming in so early. We have a lot to
cover today.
On-screen Visual: The HSP looks at a checklist on a clipboard, which includes a
list of the following: Housing Agency, Contact Employers, Visitations, Therapy
Services, and Finances.
HSP: How are you feeling?
JOHN: I’ve been better. I mean I’m not getting much sleep. I’m staying at my
sister’s house on a couch in the family room, and with all the anxiety…I ‘ve
just…you know I’ve just been better. Sarah’s family has been great, but I just
don’t know how much longer I can stay there.
HSP: Okay…let me set up a meeting with the housing agency we work with
regularly. They should be able to help us in finding a more stable place to stay at
least for the time being. I’ll also talk with Chahana about getting some of your
clothes and personal belongings.
JOHN: I mean I don’t know what to do with myself during the day. I’m on
personal leave from work, and I just sit and think all day.
On-screen Visual: The HSP looks at the checklist. There is a checkmark next to
Housing Agency.
HSP: John, we need to talk about your work as a teacher at school. Because of
the nature of the charges you’re facing, you’re not allowed to work with children
for the time being.
© 2014 Laureate Education, Inc. 1 Service Strategies Case Worker/Counseling

Defining Needed Services – Chapter 2
JOHN: (exasperated) Are you kidding me? (Pause) Well, does that mean I can’t

coach.

HSP: Unfortunately that is the case.

JOHN: What am I going to do for money?

HSP: I will help you get set up with temporary unemployment and we can look
into some options for alternative work until everything’s resolved.

On-screen Visual: The HSP looks at the checklist. There are checkmarks next to
Housing Agency and Contact Employers.
HSP: I ‘ve also been in touch with Child Services. We need to schedule an
assessment for you. This is the first step in getting you cleared for visitation with
your children. I need you to understand that either a Child Services worker or a
social worker must supervise these visitation sessions.
JOHN: I would never hurt my kids! This is just so unfair.
HSP: I know that. Everyone knows that, but the law requires these types of
protections in cases like this. (Pause) Let’s take a short break. Go use the rest
room and I will get you something to drink. How do you take your coffee?
Fade to Black
Fade up from Black
On-screen Visual: John and the HSP are seated at the desk.
HSP: Okay, John let’s talk a little bit about the preparation for your next series of
court appearances. It’s going to be important that you gather a group of credible
character witnesses willing to testify on your behalf.
JOHN: Yes, that is what my lawyer told me. I can definitely do that. There are
plenty of teachers at the school and parents of the kids I coach.
HSP: Okay great, reach out to those folks by phone and explain the situation.
See if they would be willing to talk in court. I also think it would be a good idea
for you to begin seeing a therapist.
JOHN: (frustrated) Fantastic, now I need to see a shrink!
HSP: Don’t think of it like that John. It would be good for the anxiety you
mentioned earlier. I can work with Social Services to set you up with someone if
you are comfortable with that.
© 2014 Laureate Education, Inc. 2

Defining Needed Services – Chapter 2
JOHN: (sighs) I guess I could use a little bit more sleep. Lowering my anxiety
could help. I’ll…I’ll do it.
On-screen Visual: The HSP looks at the checklist. There are checkmarks next to
Housing Agency, Contact Employers, Visitations, and Therapy Services.
HSP: All right, the last thing we need to address today are your finances. It’s
important that talk with a credit counselor. This person can help you to review
your current credit obligations – any credit cards that carry a balance, student
loans – even your mortgage.
JOHN: (shocked and upset) Wait…what? I have to pay the mortgage while
she’s in that house? My sweat and blood are in that house. How come I have to
pay while she’s still living there?
HSP: I understand John. There are a lot of aspects of this that are going to be
frustrating, but let’s just take things one day at a time and work on the things that
you need right away.
Defining Needed Services – Chapter 2
Additional Content Attribution
Creative Support Services
Los Angeles, CA
Dimension Sound Effects Library
Newnan, GA
Narrator Tracks Music Library
Stevens Point, WI
Signature Music, Inc.
Chesterton, IN
Studio Cutz Music Library
Carrollton, TX
© 2014 Laureate Education, Inc. 3 Service Strategies Case Worker/Counseling

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