Communicating to Patient Clients Discussion
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The mdical office is a place for patients to seek medical care. In this type of setting, some patients may encounter stress from their medical conditions and the experience of visiting a medical office. For this reason, medical doctors may not discuss fees with patients, and the responsibility of collecting fees becomes part of the medical administrative assistant’s duties.
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Review this video: Using the 8 Steps to a Good Collection Call to Overcome a Common Patient
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Explore the importance of communicating with patients concerning fees.
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Include the following aspects in the discussion:
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Summarize the techniques shown in the video to assist in communicating with clients who owe fees
Discuss areas demonstrated in this video that you think will be difficult for you to communicate
Empathy for the client situation and respect are fundamental to all communication, even regarding owed fees.
Reflect on how you might ensure that you always provide these.
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