How can what you have learned in this class help you to develop your career and to navigate in this ever-changing health care landscape?
Using one of the articles that you read for this class (it can be one posted in the class or one that you found) as a starting point, reflect on changes that you have or are currently experiencing.
How can what you have learned in this class help you to develop your career and to navigate in this ever-changing health care landscape? Align your learning to one or more course objectives.
Remember, this is a reflection posting, there is no right or wrong answer. The goal is for you to look back at where you were when you began this class and where you are now – to reflect on the changes and growth that have occurred.
Here are the course objectives to refresh your memory of what you have learned.
Assume a leadership role in effectively implementing patient safety and quality improvement initiatives within the context of the interprofessional team using effective communication (scholarly writing, speaking, and group interaction) skills.
Develop an understanding of how healthcare delivery systems are organized and financed (and how this affects patient care) and identify the economic, legal, and political factors that influence health care.
Design system change strategies that improve the care environment.
Examine the impact of organizational culture on individuals and groups within an organization.
Relate local, state, and national accrediting agency standards and outcome measures to the processes in selected healthcare environments.
Post your initial response to this last discussion by Tuesday at 11:59 AM. No peer responses are required for this discussion.
Resources to choose from:
NU530 Organizational Systems and Behaviors
March, 2020
Learner Resources
Within this document are all resources (required and supplemental) for this course. Please see the
corresponding Units in Canvas for active hyperlinks to any web or library resource.
Unit 1 – Introduction to Organizational Systems
CommLab India. (2011, Nov 28). Leadership Styles [Video]. YouTube.
Hitt, M.A., Colella, A., Miller, C. (2018). Organizational behavior. (5th ed.). Wiley Publishing.
Keith, K. (2018, May 15). Greenleaf Center “What is servant leadership?” [Video]. YouTube.
Manning, J. (2016). The influence of nurse manager leadership style on staff nurse work engagement.
Journal of Nursing Administration, 46(9). 438-443. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00005110-201609000-00006%26LSLINK=80%26D=ovft
McCay, R., Lyles, A., & Larkey, L. (2018). Nurse leadership style, nurse satisfaction, and patient
satisfaction: A systematic review. Journal Nursing Care Quality, 33(4). 361-377. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00001786-201810000-00010%26LSLINK=80%26D=ovft
Optimal Thinking (2018). Leadership assessment questionnaire. OptimalThinking.com.
https://www.optimalthinking.com/business-optimization/leadership-assessment/.
Spano-Szekely, L., Quinn Griffin, M.T., Clavelle, J., & Fitzpatrick, J.J. (2016). Emotional intelligence and
transformational leadership in nurse managers. The Journal of Nursing Administration, 46(2),
101-108. https://prx-
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%26PAGE=fulltext%26AN=00005110-201602000-00010%26LSLINK=80%26D=ovft
Unit 2 – The Role of the Advanced Practice Nurse in Diverse Organizational Systems
Gottlieb, L., Fichtenberg, C., Alterwick, H., & Adler, N. (2019). Social determinants of health: What’s a
healthcare system to do? The Foundation of the American College of Healthcare Executives. Doi:
10.1097/JHM-D-18-00160. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00115514-201908000-00009%26LSLINK=80%26D=ovft
Hitt, M.A., Colella, A., Miller, C. (2018). Organizational behavior. (5th ed.). Wiley Publishing.
NU530 Organizational Systems and Behaviors
March, 2020
Potential. (2018, Jan 8). 5 reasons why workforce diversity is good for business [Video]. YouTube.
Thomas, A., Pandit, C., & Krevat, S. (2018). Race differences in reported harmful patient safety events in
healthcare system high reliability organizations. Journal of Patient Safety, 0(0), 1-5. Retrieved
from https://prx-
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%26PAGE=fulltext%26D=ovft%26AN=01209203-900000000-99294%26PDF=y
Weaver, S., Hess, R., Williams, B., Guinta, L., & Paliwal, M. (2018). Measuring shared governance: One
healthcare system’s experience. Nursing Management. October, 11-14. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00006247-201810000-00004%26LSLINK=80%26D=ovft
Quain, S. (2018). Organizational effectiveness vs. organizational efficiency. Chron.
https://smallbusiness.chron.com/organizational-effectiveness-vs-organizational-efficiency-
22413.html
U.S. Department of Health and Human Services (2019). Health information technology. HHS.gov.
https://www.hhs.gov/hipaa/for-professionals/special-topics/health-information-
technology/index.html.
Unit 3 – Relating Leadership Principles to Organizational Performance
25urbany. (2011, Jun 14). Competitive strategy in 3 minutes [Video]. YouTube.
Bainandcompany. (2012, Jul 2). Performance improvement in the medical technology sector [Video].
YouTube. https://www.youtube.com/watch?v=CSIfHMkj39M&feature=emb_logo
Bauer, J., John, E., Wood, C. (2020). Data entry, automation improves cost, quality, performance and job
satisfaction in a hospital nursing unit. The Journal of Nursing Administration, 50(1), 34-
39. https://prx-
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%26PAGE=fulltext%26AN=00005110-202001000-00009%26LSLINK=80%26D=ovft
Dainty, K., & Sinclair, D. (2017). A critical qualitative study of the position of middle managers in health
care quality improvement. Journal of Nursing Care Quality, 32(2), 172-179. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00001786-201704000-00013%26LSLINK=80%26D=ovft
Hitt, M.A., Colella, A., Miller, C. (2018). Organizational behavior. (5th ed.). Wiley Publishing.
Krause, R., Bell, K., Pronovost, P, & Etchegaray, J. (2017). Measurement as a performance driver: The
case for a national measurement system to improve patient safety. Journal of Patient Safety,
0(0), 1-7. https://prx-
NU530 Organizational Systems and Behaviors
March, 2020
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%26PAGE=fulltext%26D=ovft%26AN=01209203-900000000-99514%26PDF=y
Lam, M., & Robertson, D. (2012). Organizational culture, tenure, and willingness to participate in
continuous improvement projects in healthcare. The Quality Management Journal, 19(5), 7-
15. https://6o32442yl-mp03-y-https-search-proquest-com.prx-
herzing.lirn.net/docview/1028004169/fulltextPDF/D5320695CBB44C89PQ/1?accountid=167104
Shortell, S., Rundall, T., & Blodgett, J. (2019). Assessing the relationship of the human resource, finance,
and information technology functions on reported performance in hospitals using the Lean
management system. Healthcare Management Review, 0(0), 0-0. Doi:
10.1097/HMR.0000000000000253. Retrieved from https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26D=ovft%26AN=00004010-900000000-99663%26PDF=y
Unit 4 – The Importance of Organizational Culture
American Association of Critical Care Nurses (AACN). (2020). Healthy work environments.
https://www.aacn.org/nursing-excellence/healthy-work-environments
Bronkhorst, B., Tummers, L., Steijn, B., & Vijverberg, D. (2015). Organizational climate and employee
mental health outcomes: A systematic review of studies in health care organizations. Health
Care Management Review, 40(3), 254-271. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
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Hitt, M.A., Colella, A., Miller, C. (2018). Organizational behavior. (5th ed.). Wiley Publishing.
Joseph, L. (2015). Organizational culture and climate for promoting innovativeness. The Journal of
Nursing Administration, 45(3), 172-178. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00005110-201503000-00011%26LSLINK=80%26D=ovft
LindaFord52. (2008, Mar 8). Corporate culture: How does it really work? [Video]. YouTube.
Luz Goetendia Ruiz, S. (2015, Apr 16). Zappos company culture [Video]. YouTube.
Unit 5 – Identifying and Resolving Conflicts
Cleveland Clinic. (2019). Why teamwork is critical in the most complex cases [Video]. YouTube.
Douglas, M., Howell, T., Nelson, E., Pilkington, L., & Salinas, I. (2015). Improve the function of
multigenerational teams. Nursing Management, January, 11-13. https://prx-
NU530 Organizational Systems and Behaviors
March, 2020
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00006247-201501000-00003%26LSLINK=80%26D=ovft
Grubaugh, M., & Flynn, L. (2018). Relationship among nurse manager leadership skills, conflict
management, and unit teamwork. The Journal of Nursing Administration, 48(7/8), 383-
388. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00005110-201807000-00007%26LSLINK=80%26D=ovft
Hitt, M.A., Colella, A., Miller, C. (2018). Organizational behavior. (5th ed.). Wiley Publishing.
MindTools (2018). Team effectiveness assessment: How good is your team? MindTools.com.
https://www.mindtools.com/pages/article/newTMM_84.htm
Mitchell, R., Parker, V., Giles, M., & Boyle, B. (2014). The ABC of health care team dynamics:
Understanding complex affective, behavioral, and cognitive dynamics in interprofessional teams.
Health Care Management Review, 39(1), 1-9. Doi: 10.1097/HCM.0b013e3182766504
https://prx-
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%26PAGE=fulltext%26AN=00004010-201401000-00001%26LSLINK=80%26D=ovft
NCRCSINCE1983. (2013). Transforming conflict to collaboration in healthcare [Video]. YouTube.
Richards, L. (2016). Conflict resolution techniques [Video]. YouTube.
Unit 6 – Transformative Organizations and Leaders
Brown, R., & Abuatiq, A. (2020). Resilience as a strategy to survive organizational change. Nursing
Management, February, 18-21. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00006247-202002000-00005%26LSLINK=80%26D=ovft
Healthcare Financial Management Association. (2018). Applying change management in healthcare.
[Video]. YouTube. https://www.youtube.com/watch?v=lzg5ta2bdIQ
Hitt, M.A., Colella, A., Miller, C. (2018). Organizational behavior. (5th ed.). Wiley Publishing.
Redford, L. (2019). Building the rural healthcare workforce: Challenges and strategies in the current
economy. Journal of the American Society on Aging, 43(2), 71-75. https://prx-
herzing.lirn.net/login?qurl=https://search.ebscohost.com/login.aspx%3fdirect=true%26db=rzh%
26AN=138019386%26site=ehost-live
Wadsworth, B., Felton, F., & Linus, R. (2016). SOARing into strategic planning: Engaging nurses to
achieve significant outcomes. Nursing Administration Quarterly, 40(4), 299-306. https://prx-
NU530 Organizational Systems and Behaviors
March, 2020
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
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Weech-Maldonado, R., Dreachslin, J., Epane, J., Gail, J., Gupta, S., & Wainio, J. (2018). Hospital cultural
competency as a systematic organizational intervention: Key findings from the national center
for healthcare leadership diversity demonstration project. Health Care Management Review,
43(1), 30-41. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00004010-201801000-00005%26LSLINK=80%26D=ovft
Young, J., Landstrom, G., Rosenberger, S., & Albu, A. (2015). Leading nursing into the future:
Development of a strategic nursing platform on a system level. Nursing Administration
Quarterly, 39(3), 239-246. https://prx-
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%26PAGE=fulltext%26AN=00006216-201507000-00008%26LSLINK=80%26D=ovft
Unit 7 – Effective Communication Skills in Organizations
AAAHC60077. (2010, November 8). Accreditation for Ambulatory Health Care (AAAHC): Introduction
[Video]. YouTube. https://www.youtube.com/watch?v=xu-Ffub6WHk&feature=emb_logo
Accreditation Association for Ambulatory Health Care. (2020). Improving health care quality through
accreditation. https://www.aaahc.org/
American Association of Colleges of Nursing. (2020). American Association of Colleges of Nursing.
https://www.aacnnursing.org/
Brittain, A., & Carrington, J. (2019). A concept analysis of organizational health and communication.
Nursing Administration Quarterly, 43(1), 68-75. https://prx-
herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N
%26PAGE=fulltext%26AN=00006216-201901000-00012%26LSLINK=80%26D=ovft
Centers for Medicare & Medicaid Services (2013, November 6). Conditions for Coverage (CfCs) &
Conditions of Participations (CoPs). https://www.cms.gov/Regulations-and-
Guidance/Legislation/CFCsAndCoPs/index
Centers for Medicare & Medicaid Services. (n.d.). We’re putting patients first. https://www.cms.gov/
Church, C., Cosme, S., & O’Brien, M. (2019). Accreditation of transition to practice programs. Journal for
Nurses in Professional Development, 35(4), 180-184. https://prx-
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%26PAGE=fulltext%26AN=01709760-201907000-00002%26LSLINK=80%26D=ovft
Healthcare Facilities Accreditation Program. (2020). Welcome. https://www.hfap.org/
Hitt, M.A., Colella, A., Miller, C. (2018). Organizational behavior. (5th ed.). Wiley Publishing.
NU530 Organizational Systems and Behaviors
March, 2020
The Joint Commission. (2012, June 19). Improving health care together [Video]. YouTube.
https://www.youtube.com/watch?v=16q2DdFKIBo&feature=emb_logo
The Joint Commission. (2012, September 17). Joint Commission 2012 annual report [Video]. YouTube.
https://www.youtube.com/watch?v=f6En65v4m3o&feature=emb_logo
The Joint Commission. (2020). Hospital. Retrieved from
https://www.jointcommission.org/accreditation-and-certification/health-care-settings/hospital/
Kagan, I., Farkash-Fink, N., & Fish, M. (2016). Effect of joint commission international accreditation on
the nursing work environment in a tertiary medical center. Journal of Nursing Care Quality,
31(4), E1-E8. https://prx-
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%26PAGE=fulltext%26AN=00001786-201610000-00014%26LSLINK=80%26D=ovft
O’Flaherty, D. (2018). Cultivating a culture of caring and resilience. Reflections on Nursing Leadership,
44(2), 154-158. https://prx-
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26AN=131812889%26site=ehost-live
Rachwal, C., Langer, T., Trainor, B., Bell, M., Browning, D., & Meyer, E. (2018). Navigating communication
challenges in clinical practice: A new approach to team education. Critical Care Nurse, 38(6), 15-
22. https://prx-
herzing.lirn.net/login?qurl=https://search.ebscohost.com/login.aspx%3fdirect=true%26db=rzh%
26AN=133112551%26site=ehost-live
Radhakrishnan, D., Jones, T., Weems, D., Knight, T., & Rice, W. (2018). Seamless Transitions: Achieving
patient safety through communication and collaboration. Journal of Patient Safety, 14(1), e3-
5. https://prx-
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Schwartz, L., El-Banna, M., Conroy, J., & Browne, J. (2018). What’s your style? Enhanced
interprofessional communication and practice using the communication wheel. Nurse Educator,
44(1), 20-24. https://prx-
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Utilization Review Accreditation Commission. (2020). Transforming health care. Retrieved from https://www.urac.org/
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