Volunteer to serve as a mediator to resolve a conflict between two individuals or groups.
Volunteer to serve as a mediator to resolve a conflict between two individuals or groups. Using the guidelines for implementing the collaborative approach to mediation, outline a plan of action prior to your intervention. Be sure to consider carefully whether or not private meetings with the parties prior to your mediation session are appropriate. Report on the situation, your plan, and the outcome of mediation session. What did and did not go according to plan? What specific actions worked well? What was the outcome? What would you do differently?
- book 1. Developing Management Skills, Whetten & Cameron, 9th ed.
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