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July 24, 2022

FIU Hospitality Restaurant Online Reviews Analysis

Analyze 4 different online reviews(2 positive and 2 negative) of any LOCAL restaurant within Dade, Broawrd or Palm Beach County. Please label them clearly as such(positive vs negative) as part of your analysis.

Ensure that at least 2 of any 4 of these review contains a management response.

Evaluate the management response for each review, if any. What did they do right? What would you do differently, if anything.

Be sure to label the various sections of your submission so your work is organized Review 1 Positive, Review 2 Positive Review 1 Negative Review 2 Negative:

Guest Review

Manager Response

My Feedback/Analysis of the Manager Response
What questions would you ask of that guest or your team if they were in front of you and you had the opportunity to speak with them?
What systems/process would you put in place to be proactive in managing guest feedback?

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