Basic Computer Components
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Basic Computer Components
In this assignment, you will write a essay for your technology support team to explain basic computer components, operational procedures, and traits that are essential for a career as a technology support technician.
Scenario: You work as an information technology (IT) support specialist for a multinational consumer electronics retailer. Technology sales have grown significantly in the last year. As a result, customer demand for technical support is escalating. The business recently hired 10 level-one support technicians to meet the demand. You were asked by your boss to present a training overview on basic computer hardware and essential operational procedures for the position.
In your essay, you should include the elements listed below.
- Describe three characteristics and skills that are important for a computer support person.
- Identify the most common hardware and peripheral devices that technicians will work with on the job.
- Define the features and purposes of the following multipurpose cables: Lightning, Thunderbolt, Universal Serial Bus (USB), USB 2.0, USB 3.0, and USB-C.
- Outline proper component handling, storage, and grounding.
- Describe tips to ensure personal safety when working with computer equipment.
- Summarize proper communication techniques and professionalism.
- Justify how acquiring the CompTIA 220-1002 A+ certifications would help in a support position.
Your essay should be a minimum of three pages.
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