Use the provided Balanced Scorecard Form (12-Month Period) to complete a Balanced Scorecard for your case study company. (Coca Cola) You must complete all empty
Use the provided Balanced Scorecard Form (12-Month Period) to complete a Balanced Scorecard for your case study company. (Coca Cola)
You must complete all empty cells.
You may enter fictitious data, if necessary.
Sheet1
| Balance Scorecard of 6 Perspectives (12-Month Period) for 2022 | ||||
| Company: __________________________ | ||||
| Area of Objectives/ Perspectives | Measures and Targets (from X to Y) | Planned Completion Time | Responsible Person | EOY Result (Green, Yellow, or Red) |
| Customers | 1. Customer satisfaction: Increase from 80% to 85% | By November 30th. | VP of Marketing (working with all senior leaders) | 84% |
| 2. | ||||
| 3. | ||||
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| Managers/Employees | 1. Employee engagement level: Increase from 3.50 to 4.0 (Scale: 1:00 – 5:00) | By December 15th. | VP of Marketing (working with all senior leaders) | |
| 2. | ||||
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| 4. | ||||
| Operations/Processes | 1. Product/service cycle time: Reduce from 3 days to 2 days | By October 30th | COO | |
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| Community/Social Responsibility | 1. Number of dollars given back to the local community via donations, internships, and subsidies: Increase from $125,000 to $160,000 | By December 30th. | Director of Public Relations and CFO. | |
| 2. | ||||
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| 4. | ||||
| Business Ethics/ Natural Environment | 1. Proportion of recyclable materials used in product packaging: Increase from 80% to 85% | By February 28th. | CEO | |
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| Financial | 1. Annual revenue: Increase from $3.8 M to $4.0 M | By December 30th. | CFO | |
| 2. | ||||
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| 4. |
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