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Coaching and development

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– One of the most important parts of managing technical professionals is developing a genuine mutually beneficial relationship with them. That can be a little intimidating. I know, it's not always easy to forge a bond with independent thinkers who might value results over relationships but that's why really getting to know them and coaching them is even more critical for your team success. I'd like to share four tactics you can apply when coaching your technical professionals. First, position yourself as a partner. You'll want to emphasize that you're working together toward a common goal then as you demonstrate respect for their technical expertise, they will start to trust you in the role of a coach. Also, begin to develop a pattern of free-flowing two way communication. The truth is they may not be comfortable asking you for information and feedback so be proactive about sharing those things. Keep them updated on progress with deliverables, strategy changes and of course team meetings. In addition, provide them with positive reinforcement when they're doing things right and if you need to correct some behavior, do so as an ally who's invested in their success. Positioning yourself as a partner opens the door for richer discussions that lead to greater performance. Next, check in with them regularly. Your technical experts may be independent and busy working on complex problems beyond the scope of your knowledge but don't use that as an excuse to ignore them. It's not enough to send them a few emails every week and assume they're on track. Trust but verify. Set up regular times to meet with them in person and walk through any problems they might be having. You can be a technical sounding board for them even if you're coming from the business perspective. Ask questions, listen carefully. Seek out ways to help them be more successful and make sure they are both engaged and challenged. As you get to know them, you'll learn when to intervene and when to leave them alone. Sometimes they need space to concentrate or handle a crisis but when you do touch base, step in as a positive supporting force. Third, help them to communicate more effectively. Technical professionals may prefer to keep their heads down, get in the zone and crank out their work but through your coaching, you can help them improve their communication skills and not just to provide you with more status updates. Think broader. If their natural tendency is to data overload, more details are always better, you can guide them toward being more concise and creating succinct messages that are more powerful. With your guidance, technical professionals can learn to tailor their comments to better suit the audience level of understanding and to simply become more patient with those who don't share their expertise. You also have the opportunity to help them think about communication from a fresh perspective. Encourage your technical experts to forgo the usual graphs and spreadsheets. Show them how to translate their data using metaphors unlike the comparisons or stories, all options to convey messages that are more meaningful and memorable. This type of communication coaching can make a big difference in how they deliver presentations, cultivate influence and build relationships. Finally, commit to supporting their future success. As you coach your technical professionals, find out what really drives them. Where do they want to go with their careers? Just because they're known for a singular technical focus doesn't mean they don't have goals for advancement. Maybe they actually want to shift over to the operations track or they want to achieve your organization's designation as a domain expert, becoming a fellow, a distinguished engineer or even a patent holder. What type of recognition would be fulfilling for those talented employees? Once you know the currency that motivates them, find ways to help them earn that payout. You might nominate them for awards, make sure they have the visibility with upper management or be open to providing development in an adjacent area. By demonstrating that you care about them and their future, you'll gain their respect as a partner and supporter. Through consistent coaching, technical professionals can dramatically elevate their contributions to their teams and to their organizations.

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