ACC535 – Customer Relationship Management

Overview:

The CEO of Books Now, LLC read the CRM plan that was proposed. The CEO would

like you to create a 10-minute presentation for his management team to listen to your

proposal.

Instructions:

• Create an audio/video presentation using the CRM that you submitted in Unit 7.

• Design the presentation for the management of Books Now, LLC.

• Discuss how the responsibilities of implementing a CRM system will be shared

across the organization.

• Create a buy-in through your presentation.

Requirements:

• A 10-minute audio/visual presentation using a presentation application of your

choice (Example: PowerPoint, Prezi, etc.).

• The audio should be clear.

• Graphics should be appropriate.

• Use APA formatting.

• Include references.

Be sure to read the criteria below by which your work will be evaluated before

you write and again after you write.

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