Process Improvement Project: Describing your plan to improve a process or task in which you currently work or operate. This plan must be presented

Process Improvement Project:

Describing your plan to improve a process or task in which you currently work or operate. This

plan must be presented with a problem statement and flowcharts. It should identify and explain

in detail the process, including graphical representations and flowcharts. This presentation will

be a coherent utilization of operation management and quality processes to quantify the

magnitude of anticipated improvement (e.g. cycle time reductions, inventory cost reductions).

Data depicting the results of the process improvement are required. You should be able to

produce data and present a data analysis that will be the basis for your recommendation. If data is

not available, you may build on an assumption basis and outline how such data could be

obtained, what the data might be expected to reveal, and how you would evaluate the success of

the improvement project. In either case, be certain you provide a detailed explanation of how you

arrived at your conclusions and recommendations. IT IS ESSENTIAL THAT YOU QUANTIFY

YOUR COST/BENEFIT ANALYSIS. 20-25 minutes in length. No more than 30 minutes. You

should also include a 2-3 page summary

Research Company – ‘Total Care’ Urgent Care Clinic (www.totalcare.us)

Research Topic – Decreasing patient wait time to increase patient numbers. We want to find a

way to make patient wait less so we can increase the number of patients visit per day

Project Outline:

• Company Profile

• Mission

• Strategy

• SWOT – (Strengths, Weaknesses, Opportunities, and Threats)

• Problem Identification (Problem Statement) ½ page

• Process Analysis o Flowchart – Use proper symbols o Data Analysis 1 page o Narrative – Explain the process and data analysis

• Benchmark/s – compare with similar processes in other companies/organizations

• Recommendations – Includes a process improvement methodology (6 Sigma – DMAIC, TQM, Lean, PDCA, etc) 2 pages

• New Proposed Process o New Process Flow Chart – Use proper symbols o Identified Key Performance Indicators (KPIs) to monitor (3 minimum)

• Cost Benefit (Cost vs. Benefit Detailed)

• Conclusion ½ page