Students are expected to read the scenario materials and produce a one-page summary report of the lessons learned. Students should concl

CBRN and Hazmat Incidents at Major Public Events

CBRN and Hazmat Incidents at Major Public Events Planning and Response

Dan Kaszeta

A JOHN WILEY & SONS, INC., PUBLICATION

Copyright © 2013 by John Wiley & Sons, Inc. All rights reserved

Published by John Wiley & Sons, Inc., Hoboken, New Jersey

Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permission.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic formats. For more information about Wiley products, visit our web site at www.wiley.com.

Library of Congress Cataloging-in-Publication Data

Kaszeta, Dan. CBRN and Hazmat incidents at major public events : planning and response / Dan Kaszeta.

p. cm. Includes bibliographical references and index. ISBN 978-1-118-28819-1 (cloth : alk. paper) 1. Emergency management. 2. Special events—Safety

measures. 3. Public safety. 4. Weapons of mass destruction. 5. Hazardous substances. I. Title. HV551.2.K387 2013 363.17—dc23 2012035832

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Acknowledgments

No book like this is possible without the help of others. I have many people to thank. It's not possible to get to a point twenty years into a career without having learned a lot from a lot of different people. In my case, there are too many to name. There are even some people who did the wrong thing, and I learned from them too by knowing what not to do.

A number of people deserve special thanks for their role in making this book pos- sible. The late Roger Woodson deserves great credit for getting me started and telling me how to think like a book writer, not an essayist or a bureaucrat. Gwyn Winfield and Steve Johnson at CBRNe World magazine deserve thanks for encouraging me to do this book in the first place and pointing me in the right direction. CBRNe World has also provided significant assistance by kindly allowing me to use a number of useful photo- graphs. It is also my pleasure to thank those of you who wrote references on my behalf, which not only helped to get this book into print but also served to boost my morale when the job seemed impossible. Brig. Gen. John Galatas deserves thanks for provid- ing valuable insight about the 2004 Olympics. I also want to thank Dusty Kitzmiller, George Spence, Terry Paul, Bill Stevenson, and several serving members of government agencies who asked to remain anonymous for assistance in proofreading some sections of the book. Finally, I wish to thank the various equipment manufacturers that have provided some very useful photographs. Smiths Detection, Environics, AMETEK/ O R T E C , and Thermo Fisher Scientific provided useful photographs.

Finally, I must thank my wife, Sophie Tyler, for putting up with the whole project. It would have been impossible without her support.

V

Contents

Acknowledgments v Foreword xiii

PART I

I n t r o d u c t i o n

CHAPTER 1 T h e T h r e a t E n v i r o n m e n t 7

Adverse Effects 7 Causative Agents: The Spectrum of CBRN/HAZMAT Substances 10 Means of Dissemination 16 Causative Agents: the Perpetrator 19 Multipliers in the Major Event Environment 19 Nuisances, Hoaxes, and Communicated Threats 22 CBRN/HAZMAT Substances: Characteristics Significant as Planning Considerations 24

CHAPTER 2 Differing Perspectives a n d Philosophies on CBRN/HAZMAT Planning and Response 29 Fire Service and HAZMAT 29 Military CBRN Defense Philosophy 32

Perspective of Police, Law Enforcement, and Security Services 34 The Private Security Provider's Perspective 37 Medical Perspective 38 Scientific and Laboratory Perspective 40

vii

viii CONTENTS

PART II General Planning a n d Preparedness Efforts

CHAPTER 3 CBRN in Context: Interagency Planning a n d Cooperation 49

Swimming in the Sea: Keeping CBRN/HAZMAT in Context 49 The Safety and Security Bureaucracy: The Sea in Which We Swim.. .50 Interagency Planning and Coordination 54 Incident Management Systems 56 The Operations Center 61 Best Practices 65 Common Language 67

CHAPTER 4 General Planning Considerations a t a n Early Stage 69

Establish your Planning Threshold 69

Reconnaissance: Site Surveys and Walkthroughs 73 Resilience 77 Legal Considerations 78 Communications 80

CHAPTER 5 B u i l d i n g C a p a b i l i t y a n d C a p a c i t y 83

Survey the Existing Capability 83 Surveying Capacity 85 The Synchronization Matrix as a Planning Tool 86 Assessment Schemes 91 Training and Exercises 96

CHAPTER 6 Equipment Procurement 101

Preparing for the Onslaught of Vendors 101 Hazard Prediction— Is it Useful? 104 Sensors: Surveillance and Warning 111 Protection Technology 113

CHAPTER 7 Dealing w i t h Event Venues 117

Major Types of Venue 117 Architectural, Structural, and Construction considerations 122 Planning Considerations for Building Construction 123 Securing Venues 128 Venue Search 129

Screening People 130 Screening Goods and Vehicles 132

CONTENTS IX

PART III

T h e Response Disciplines

CHAPTER 8 M e d i c a l Preparedness 139 How will CBRN/HAZMAT Present itself to the Medical System? 139 The Concept of "Special Events Medical Services" 142 General Planning Considerations 144 Mass Casualty Planning 145 Hospital Decontamination 147

Medical Surveillance 149 Dealing with the "Worried Well" 150

CHAPTER Θ Police, Law Enforcement, Intelligence, a n d Security Preparedness 155 Breaking the Cycle: Disrupting the Process of Terrorism 155 Preparing to Operate in a CBRN/HAZMAT Environment 162

CHAPTER IO Preparedness for t h e Fire a n d HAZMAT Sector 167 Adapting the Response to the Major Event Environment 167

Decontamination 171 Search and Rescue in the Hot Zone? 172 Keeping the Detectives Happy: Learning not to Wreck the Crime Scene 176

CHAPTER 11 T h e M i l i t a r y : P r e p a r i n g f o r

M i l i t a r y S u p p o r t t o C i v i l A u t h o r i t i e s 179

The Nature of Military Support to Civil Authorities 179 Types of Military Support to CBRN/HAZMAT Incidents 180 Some Issues and Problems with Military Support 183 Some Ideas to Integrate Military Support 187

CHAPTER 12 Preparedness for Everybody Else 189

Public Transportation and Transport Infrastructure 189

Financial and Administrative Preparedness 190

Explosive Ordnance Disposal and Bomb Squad 190

Legal Preparedness 192 Preparedness for Event and Venue Management 193 Laboratory and Scientific Preparedness 194 Reach-Back 198 VIP Protection Considerations 199

X C O N T E N T S

PART IV

Response

CHAPTER 13 Initial Assessment and Response 207 The Golden Hour 207 Initial Assessment of the Incident 208 Arriving on Scene: Managing the Incident with GEDAPER 210 Tactics for the Incident Commander and Responder 216

CHAPTER 14 D e t e c t i o n , M e a s u r e m e n t , a n d I d e n t i f i c a t i o n o f H a z a r d s 225

Concepts and Definitions 225 "Primitive" and "Nonspecific" Sensors 228 Chemical and HAZMAT Sensors 230 Biological Sensors 237 Radiological and Nuclear Sensors 240 Integrating Detection and Identification into Operations 246 Best Practices for Major Events 248 What Not to Do 249

CHAPTER 15 Medical Response 251 How Will the CBRN/HAZMAT Patient Look? 251

Managing the Incident: Being Realistic in Chemical Scenarios 254 Field Care: Remember the ABCDD 256 Alphabet Soup: Managing the ABCDD in an MCI 258 Definitive Care: the Larger Picture 260

CHAPTER 16 Decontamination 263 Why do Decontamination? 263

Issues and Arguments Surrounding Decon 265

Categories of Decontamination 267

Methods of Decontamination 270 Decontamination: Planning Considerations and Tactics 271

CHAPTER 17 Law Enforcement and Security Response 281 Scene Control and Public Order Issues 281

Intervention Scenarios 285 Forensics: Collection and Preservation of Criminal Evidence 286 The Crime Scene 287 Collecting Evidence at a Contaminated Crime Scene 290

C O N T E N T S X I

CHAPTER is Consequence M a n a g e m e n t a n d Other Related M e a s u r e s 297 Consequence Management 297

Public and Media Affairs 299 Dealing with the Dead 301 Volunteers and "Unaffiliated Responders" 303 References 305

PART V P r a c t i c a l Scenarios

SCENARIO A T h e Venue Search 311

SCENARIO B Screening People, Vehicles, a n d Goods 317

SCENARIO c Radiation Detection a n d Radiation Alerts 323

SCENARIO D U n a t t e n d e d and/or Suspicious P a c k a g e s 329

SCENARIO E A " C o m m u n i c a t e d T h r e a t " 333

SCENARIO F An Anthrax Letter 339

SCENARIO G Industrial HAZMAT Accidents 345

SCENARIO H Suspicious Odors and Unexplained Illness 351

SCENARIO I External C h e m i c a l A t t a c k 357

SCENARIO J Internal C h e m i c a l A t t a c k 363

SCENARIO K T h e Biological A t t a c k 367

SCENARIO L T h e Crime Scene 373

SCENARIO M T h e "Dirty Bomb" and Structural Collapse 379

Appendices

APPENDIX A Glossary of Terms, Abbreviations a n d Acronyms . .385

APPENDIX B T h r e a t Basis and Planning Threshold 391

APPENDIX C Template for a CBRN/HAZMAT Site Survey 395

APPENDIX D Task Lists, Capability Survey, a n d Capacity Survey 399

APPENDIX E Synchronization Matrix for CBRN/HAZMAT Response a t a Major Event 403

XÜ C O N T E N T S

APPENDIX F S a m p l e Detection a n d Identification Decision T r e e s 407

APPENDIX G If You Only Read One Page, Read This One! 411

Bibliography 415

Index 421

Foreword

This book is about protecting large, high-visibility events and public gatherings from accidents or incidents involving hazardous substances. By this, I mean chemical weap- ons, biological weapons, radioactive substances, nuclear devices, and the whole spec- trum of toxic, flammable, and otherwise dangerous commercial and industrial hazard- ous materials. Collectively, this is known as the CBRN/HAZMAT threat.

WHO NEEDS TO READ THIS BOOK?

This book as written for anyone involved in the preparation of safety and security plans for large events. It is for two groups of readers. First, the many people who plan, man- age, and provide emergency-services support for major events. Few of these people will be subject-matter experts in CBRN/HAZMAT, but they need to know how to correctly consider the CBRN/HAZMAT threat in their plans. The second part of the readership is the CBRN/HAZMAT practitioner who may be tasked to support a major event. Many practitioners have great expertise in response, but supporting a major event can be quite different than normal operations. It will be difficult to address both categories of reader equally and consistently throughout the book. Wherever possible, if I think something is very useful to one or the other group, I will highlight it.

As the reader will soon see, this book cuts across many different disciplines. I try to connect ideas and practices from many different sources, I hope that they are useful to the security, safety, or emergency-planning generalist as well as specialists.

WHY?

I am writing this book because I have spent 12 years working on security and safety arrangements for major public events, both in specific CBRN/HAZMAT roles and in

xiii

XIV FOREWORD

less specialized antiterrorism roles. I have wanted to write it since January 2005. I was sitting in an assistant fire chief's car in downtown Washington, D.C., as part of a "joint hazard assessment team" for the second inauguration of President George W. Bush. I was sitting with a command officer from the D.C. Fire Department, an agent from the Washington field office of the Federal Bureau of Investigation, a sergeant from the District of Columbia Metropolitan Police Department, and a military officer from one of the multitude of units supporting the event. I was sitting in the car in the capacity of CBRN specialist from the Secret Service. If we had more room in the car, we could have added at least a dozen others with a valid need to be there.

Because we had to sit in the car the whole day, we talked about many things. Howevet, as we all wete CBRN/HAZMAT specialists to one degree or another, we engaged in rather a lot of "shop talk" and airing of grievances, as one does in such a cir- cumstance. I realized that a lot of people cared about doing the right thing, but no one person or department had the whole answer on how to prepare for a large event. This particular day in 2005 was certainly not my first or my last major event. However, cer- tain thoughts started to crystallize in my head. The discussions with my comrades from other agencies and backgrounds reinforced what I already suspected. I realized several important points, which I should describe.

Major events take a lot of planning and involve a lot of agencies.

Any major security and safety planning effort will involve many people and many agen- cies. This means that there will be many different agendas, varying levels of knowledge and experience, and different philosophical approaches. This is a complicated business. Because CBRN/HAZMAT incidents do not happen at every event, sometimes the plan- ning for them is lost in the bureaucratic noise or is not given the emphasis that it should rightly have. More often than not, this is not because of deliberate decisions but because of the bureaucratic nature of the process.

The wheel gets reinvented every single time.

The planning and execution of major events are complicated. Major events do not occur every day or even every year in some places. Conditions change. Organizations have personnel turnover and attrition. Even over the course of a six-month planning effort, the individuals who are assigned to attend planning meetings are likely to change. This results in planning efforts that repeat themselves year after year, often without much effort made to capture lessons learned. Some departments and agencies are better than others, but after about ten years, it really did feel that I was starting from scratch each time. It seemed to me that even a minimal effort to capture and write down some "best practices" would help manage the next event.

The workers and the bosses have different perspectives.

There are dedicated and knowledgeable people in CBRN/HAZMAT. There are cer- tainly many more people working in the field now than when I started out in the early 1990s. However, if you go far enough up the chain of command, everyone has a boss somewhere who is not a CBRN/HAZMAT specialist and who has a variety of concerns broader than the CBRN/HAZMAT niche. And these are the people likely to be making the big decisions about planning and response at large events. In 20 years in the CBRN/

F O R E W O R D X V

HAZMAT business, I spent a lot of time working for a boss who was not a specialist in the field, but I also worked in various capacities under bosses who were specialists as well. But once I left the U.S. Army Chemical School, I never once had a second level supervisor, a boss's boss, who was a CBRN specialist. This was certainly the case with just about everyone I worked with. And I suspect that this situation is prevalent around the world.

People from different occupational backgrounds will work on the problem in different ways.

Firefighters, paramedics, police, environmental specialists, public-health specialists, physicians, soldiers, and scientists (to name only a few) will all look at the problem of CBRN/HAZMAT in different ways. This is because their training and experience are different in important ways. All of these perspectives have valid information about how to make the public safe and secure, but none of them has a monopoly on the truth. 1 have literally seen fights break out between police and firefighters. The efforts involved in CBRN/HAZMAT planning and response for a major event tend to be somewhat outside the parameters of everyone's normal day-to-day roles.

There is no default script to fall back on.

In 2004, Ronald Reagan died. The state funeral for President Reagan required a plan- ning effort that was crushed into a few days rather than the months or years normally allotted for planning for major events in Washington. The Army Military District of Washington had a standing default plan for state funerals. However, we did not have much to work with in the CBRN/HAZMAT arena except for our common sense and experience. If ever there were a day we could have used a "CBRN at Special Events for Dummies" manual, 11 June 2004 was that day. I thought then and continue to believe now that there is a requirement for good planning basics that can be picked up and used in a hurry.

All of these realizations mean that I feel that there is ample scope for a manual that tries to cut through all of these problems and create a useful common body of knowledge.

WHY A M I QUALIFIED TO WRITE THIS BOOK?

First, by definition I am more qualified than anyone else who has written a book on this subject, because nobody else has a book in print on this specific subject. However, that's just a technicality. I have been working for 20 years in the field of CBRN defense and HAZMAT response. My career has taken me on a grand tour through the whole sphere of CBRN/HAZMAT, while also giving me experience in other related sectors such as emergency medicine, military operations, law enforcement, and emergency planning. As we have already discussed, planning for major events sits at the nexus or several different important operational disciplines, and I feel particularly privileged to have worked precisely in that nexus. I was originally trained as a Chemical Corps officer in the United States Army, but my career path forced me to receive training and experience in many other disciplines, including protective security, emergency management, intel- ligence, radiation safety and health physics, incident command, explosives/demolition, fire safety, hazardous materials, and physical security.

X V I F O R E W O R D

In particular, I had three different assignments in government service that put me squarely in the line of fire for multidisciplinary CBRN/HAZMAT planning and response:

• Disaster Preparedness Advisor, White House Military Office 1996-2002. I was the CBRN subject-matter expert in the Defense Department office at the White House that handless emergency planning for the President.

• CBRN Specialist, Technical Security Division, U.S. Secret Service 2002-2008. I served in CBRN countermeasures in direct support of the White House and the President in a wide variety of assignments.

• Operations Officer, 32nd Civil Support Team, Maryland National Guard, 1998-2003. As with most National Guard jobs, this was a part-time position. I worked to establish a state-level emergency-response team for CBRN incidents in Maryland.

Because Washington, D.C., and the White House are central to a disproportionally large portion of major political events in the U.S. and because the Secret Service, by law, is the lead agency in the government for planning and executing security at "National Special Security Events," I was in a privileged position to take part in many events as a CBRN specialist.

The following list details the various major events in which I had some involve- ment. In all of these situations, I was involved in at least some CBRN/HAZMAT aspects of the operation:

Three Presidential Inaugurations (1997, 2001, 2005)

Ten State of the Union addresses (1997 to 2006)

NATO 50th Anniversary Summit, Washington (1999)

World Trade Organization Summit (1999)

Y2K Transition (31 December 1999)

World Bank Summit (2000)

G8 Summit, Genoa (2000)

Democratic National Convention (2000)

IMF Spring Meetings (2003)

Two UN General Assemblies (2003 and 2004)

Million Woman March, Washington (2004)

State funeral of Ronald Reagan (2004)

Republican National Convention (2004)

G8 Summit, Scotland (2005)

Eastern European Summit, Lithuania (2006)

Every one of these events provided some insight and perspective on what to do and what not to do.

One thing that I wish to make clear is that this book is not a platform for me to advocate that the rest of the world should always imitate the United States or the prac- tices of the various agencies where I worked. One of the many things that I learned over

FOREWORD X V I I

the course of my career is that the American way, even when such a way could be defined at all, has not always been the best. There is good and bad to be found everywhere, and no agency or country has a monopoly on best practices. Some serious mistakes were made during some of the events listed above. I made some of them. I was a witness to many others. In several places in this book I am very critical of the way practices have evolved in the U.S. So, please do not throw down the book thinking that I am yet another man from Washington who thinks that the U.S. government way is the best.

Finally, it is important to say that everything in this book represents my own per- sonal opinion and does not necessarily reflect any policy of any organization that I have worked for in the past. There is no confidential or proprietary information in this book. Any information from other sources is clearly marked by reference notes and/or included in the bibliography.

P A R T I

Introduction

CBRN and Hazmat Incidents at Major Public Events: Planning and Response by Dan Kaszeta

Copyright © 2013 John Wiley & Sons, Inc.

I N T R O D U C T I O N 3

WHAT IS A MAJOR PUBLIC OR HIGH-VISIBILITY EVENT?

There is no universally accepted definition of what constitutes a "major event" for secu- rity and public-safety purposes. Here at an early stage in this book, I want to defuse any potential arguments about terms and definitions. I am going to use the generic term "major event" to denote a wide category of events. While the term "major public event" may resonate with many readers, it can still be confusing. The term "public" could mean either widely publicized or open to members of the public, so we will just call it a "major event" to avoid confusion.

We can have many discussions about whether or not an event is major, high vis- ibility, significant, or a "national special security event" (an American term.). Other terms are in use elsewhere in the world, such as "high visibility event." I will try to apply a broad definition in this book. By "major event" I mean any large gathering of people that is sufficiently high profile to warrant special planning for security and public safety. The threshold for declaring something to be a major event is tricky and will vary greatly. Political-party conventions, large sporting events, royal weddings, state funerals, large concerts, state visits by important foreign dignitaries, inaugurations of Presidents, and large festivals all certainly count as major events. I do not think that a lengthy discussion of what is or is not a "major event" will be helpful, as local definitions will vary so widely. I think that for the purposes of this book, if a lot of people are in attendance and you are doing security and safety planning in advance, even by a few hours, this book can be helpful. If you are at all worried about CBRN/HAZMAT at an event with a lot of peo- ple, whether they are members of the public or dignitaries, then this book can be useful.

Here are some conventions used in this book. I make no apologies for the use of American spelling and writing conventions. While Chapter 1 describes my understand- ing of a threat in some level of detail, I generally refer to the threat environment and the general subject area covered by this book as CBRN/HAZMAT. CBRN is normally taken to refer to military chemical warfare agents, biological warfare agents, and radiological/ nuclear materials. HAZMAT is generally used to refer to hazardous substances used in commerce and industry. In order to avoid arguments, I will often use this collective term CBRN/HAZMAT rather than engage with the argument of where CBRN ends and HAZMAT begins, as I believe that there is no useful answer. I realize that there are many operative definitions of both of these terms in different sectors and in different countries around the world. When in doubt, please assume that I am taking a broad and inclusive interpretation. As you will see as you read this book, I am not making much distinction between the two, as the effects are often identical from a response viewpoint.

I use the term "major event" to mean a high-visibility or major public event. I make a thorough effort to define any acronyms or technical terms, but there is also a glossary at the end of the book. I am trying to avoid excessively technical jargon, because much of it is not universally recognized and many people who are reading this will not be special- ists in the field. The reader may notice that I avoid some words and phrases altogether. There are some words and phrases that are used in this field that I find troublesome or confusing, such as the well-worn "weapons of mass destruction."

Wherever it is necessary, I cite useful documents, articles, and books, and I include them in a bibliography. There are many resources available on the internet. The hyper- links listed in various chapters or in the endnotes were current at the time of the comple- tion of the book, but web addresses do change over time.

4 I N T R O D U C T I O N

Many of the authorities I cite and much of my experience is based in the United States. However, this is not intended to imply that the United States has supremacy in this field. The problem is global, as is the response.

This book is organized into several broad sections. First, there is introductory mate- rial about the overall philosophy and the nature of the threat. The second section con- sists of broad planning guidance and suggestions for preparing for a major event. The third section talks about specific planning and preparedness measures for specific types of responders, such as medical providers, firefighters, and police. The fourth section is a walk-through of the basic phases of an incident. The last section is a collection of stand- alone scenarios that are meant to be useful as teaching examples, fodder for training exercises, and general provocation of discussion.

HOW TO DISSECT CBRN AND HAZMAT

The size and scope of planning, preparedness, and response at a major event are gigantic. Not only is the responsibility vast; the amount of information that needs to be consid- ered in a reasonable planning and preparedness effort is well beyond the scope of any one person. The task is further complicated by the fact that CBRN/HAZMAT does not exist in a vacuum. Often, in many places, if it exists as a distinct discipline at all, it is buried three or four layers down the pyramid in bureaucracies. By necessity, incor- porating CBRN/HAZMAT into security and safety plans and responses will require interagency coordination and interaction between people and agencies in a number of distinct disciplines.

Generally speaking, I wish to approach the subject both chronologically and func- tionally. We can slice the problem both horizontally and vertically, so to speak. Chrono- logically, we can step through the four major phases before and after an incident.

Planning

Planning is the development of both general and specific plans, procedures, and pro- tocols to prevent, prepare for, respond to, and manage the aftermath of an accident or incident involving CBRN/HAZMAT.

Preparedness

Preparedness is the effort to implement a plan and to take measures to prepare for an incident or accident.

Crisis Management and Response

The actions taken in the immediate aftermath of an accident or incident to stabilize the situation, save lives, prevent the spread of damage, catch the perpetrators (if any), and any related actions are included in this stage

Consequence Management and Recovery

The actions taken to manage the medium- and long-term consequences of an incident/ accident and to return to normal comprise this stage.

I N T R O D U C T I O N 5

We must be realistic and understand that these four phases are not discrete. The categories overlap. There is not any real defined point in time where we stop planning and then only execute the plan. Throughout this book, I use the terms "planning" and "preparedness" loosely, knowing full well that they are hopelessly intertwined. Likewise, efforts to clearly demarcate the transition point between crisis management and conse- quenc

Collepals.com Plagiarism Free Papers

Are you looking for custom essay writing service or even dissertation writing services? Just request for our write my paper service, and we'll match you with the best essay writer in your subject! With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.

Get ZERO PLAGIARISM, HUMAN WRITTEN ESSAYS

Why Hire Collepals.com writers to do your paper?

Quality- We are experienced and have access to ample research materials.

We write plagiarism Free Content

Confidential- We never share or sell your personal information to third parties.

Support-Chat with us today! We are always waiting to answer all your questions.