Students will apply the critical incidents technique ?to prepare a job preview using a job analysis. For this assignment the job
Students will apply the critical incidents technique to prepare a job preview using a job analysis. For this assignment the job analysis should provide a view of critical incidents that serve as a demonstration of a job's essential function by illustrating highlevel task(s).Students should provide
- identify the critical incident(s) by illustrating a flow chart noting the sequence of actions.
- identify circumstances leading up to the event (antecedents)
- list the action to be taken by the worker
- include favorable & unfavorable aspects of the job.
- note working conditions, work hours, work hazards, etc.
- list the consequence (output) for the action taken.
- Include information how an interested and qualified candidate can apply
The preview can be in illustrated in a narrated PPT or YouTube presentation. Narrated PPT and YouTube presentations should not be longer than 5 minutes.The job preview can reflect the students current job or a job of their own choosing. For students who may not have a job, a chore or task at home can also be used.A Realistic job preview (RJP) is a tool companies and organizations use as a way to communicate the good and the bad characteristics of the job during the hiring process of new employees, or as a tool to reestablish job specificity for existing employees.[1] Realistic job previews should provide the individuals with a well-rounded description that details what obligations the individual can expect to perform while working for that specific company. Descriptions may include, but are not limited to, work environment, expectations, and Company policies (rules, restrictions).At the heart of realistic job previews are the employee exchange or psychological contract between employer and employee.[2] By being hired after use of the RJP, the employee enters the contract aware of what the organization will provide to them (pay, hours, schedule flexibility, culture, etc.) as well as what will be expected from them (late hours, stress, customer interaction, high urgency, degree of physical risk, etc.)
Examples attached below:
REALISTIC JOB PREVIEW FOR TOYOTA ACCOUNTING ANALYST
Prepared by: Cynthia Ramirez
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Company Analysis
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Toyota’s Job Application & Assessment Process
Toyota’s application and assessment process is broken down into 4 stages:
Online Application form
Online aptitude tests
Assessment centre
Final interview
Combination of Test within the assessment process
Situational Judgement Test
Personality Test
Mechanical Reasoning
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Toyota Key Values
Communication skills
Problem-solving skills
Teamwork abilities, as well as proficiency in interpersonal interactions
Initiative
Leadership qualities
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Interview Process
Toyota Interview is competency-based
Types of examples of which skills you have used:
Teamwork
Leadership skills
Determination
Previous projects; professional or academic
***Highly encouraged to use
the STAR model in all responses***
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Job Description
Treasury Accounting Analyst
Daily Responsibilities: include supporting daily, monthly, quarterly, and annually accounting and reporting requirements for the Treasury Accounting Group
As a subject matter expert, participate in key accounting or treasury initiatives such as the IFRS implementation, ERP implementation, and similar initiatives.
Completing annual SOX compliance testing
Assisting with departmental projects and ad hoc requests. Such projects or tasks may include assisting with subledger or systems upgrades, new product implementation, spreadsheet controls or automation, internal controls design or implementation.
Identifying potential opportunities for improvement in the accounting, tax, and finance areas
Gaining a thorough understanding of TFS business
Gaining an in-depth understanding of TFS Accounting policies, systems and processes
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Job Requirements
*******MUST HAVE*******
Bachelor’s degree in Finance, Accounting, or relative degree program
Demonstrated working knowledge in Treasury accounting
Working knowledge in Microsoft Excel
Ability to work in team environment working across cross functional teams
Bonus!!
If you have any of the following:
Public accounting experience
Experience within the automotive industry
CPA or CPA candidate
Understanding and knowledge of FASB and SEC accounting (fund accounting, private equity, financial services)
Demonstrated experience working with PeopleSoft or similar accounting systems
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Pay & Benefits
Toyota also offers the following:
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Flexible spending accounts
Salary estimates:
$51K-$71K
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Why join???
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References
https://www.glassdoor.com/job-listing/treasury-accounting-analyst-toyota-north-america-JV_IC1139977_KO0,27_KE28,48.htm?jl=3550420265&ctt=1586997659743&srs=EI_JOBS
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,
Pet Well Animal Hospital
Customer service representative job preview
By: Michaela gipson
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“Helping people help pets…Helping pets help people”
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At Pet Well Animal Hospital, we are a dedicated team of veterinary professionals aiming to partner with our clients to give their pets long and healthy lives
Our Core Values:
I- Integrity
C- Compassion
A- Accountable
R-Respect
E- Excellence and Empathy
The purpose of this position is to provide outstanding client service. The Client Care Specialist (CCS)answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.
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The CCS enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.
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Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
Remains calm and collected in the face of emergency situations.
Ultimately, it is the CCS who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
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Reporting structure
Directly reports to the CCS Team Leader and/or Practice Manager. Periodically receives direction from the Practice Manager and veterinarians.
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Primary Responsibilities
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Telephone communication
Client relations
Hospitality
Appointment Scheduling
Computer Use and Maintenace
Marketing and Client Education
Procedures and Protocols
Recordkeeping and Filing
Patient Admittance
Patient Discharge
Cash Handling
Facility maintenance
Personal Conduct
Additional Duties
Requirements
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Education equivalent to the completion of the 12th grade.
Knowledge of general office practices and procedures, Client Care Specialist (receptionist) duties, and telephone techniques.
Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
Ability to complete assigned tasks in the time allotted without direct supervision.
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Excellent interpersonal communication skills.
A commitment to outstanding client service.
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Critical Incident example:
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A client enters the clinic and ungently tells the CCS that they have an emergency and they would like their pet to be seen right away.
The CCS immediately acknowledges the client and asks for a brief description on what the symptoms are and calls for a technician to triage the pet. They will also communicate to the previous client that they will be right back to help them.
The emergency client expresses that they have limited funds and will not be able to cover the cost of the emergency treatment. The CCS empathically acknowledges the client's monetary concerns.
The CCS will thoroughly explain payment plan options with the client and help them select the best plan for their family. Once a plan it selected, the CCS will help the client apply for the payment program and answer any questions they have.
Once the pet has been taken back, the CCS should begin to obtain the client's information and collect the deposit amount. While the emergency client begins to fill out the informational documents, the CCS should return to the previous client and address their needs.
Once the client is approved, the CCS will process the payment and have the client complete all emergency authorization documents and provides an additional copy to the client. The CCS should communicate the completion of payment and documents to the attending doctor.
Thanks for watching!
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If you would like to apply to be a part of our team, please visit our website to fill out an application.
Resumes can be emailed to [email protected]
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