Documentation and technical writing

Read the following case studies, and compose a document as indicated below.
Part 1
Respond to this email from your supervisor, describing something that you or others in your company or on your team do well.

Subject: Need Best Practices
Dear Employee,
Our organization is putting together something on Best Practices so that good ideas can be shared as widely as possible. Please describe something our company does wellideally something that could be copied by or at least applied to other units.
Please provide specifics, such as a story or full description of what you do well. For example, do not just say serve customersexplain exactly what you do and how you do it to be effective.
Also,
Indicate what media would serve to share your practice.
It may be possible to use more than one, depending on the response.

I need your answer ASAP so that I can send it on to my boss.

Part 2
25% off the netbook

Audrey Smith is clearly angry. She sent her son to pick up the netbook she’d ordered the week before, when your electronics store advertised a special three-day sale of 25% off the list price, and Jeremy, your sales associate, told him he’d have to pay the full price.
In her letter (which she copied to her brother-in-law, a lawyer), Audrey reminds you that you promised to hold a netbook for her and extend the 25% discount until the following week, when she was expecting a cheque that would give her the money to pay for it.
Oops! You realize you forgot to tell Jeremy about the special arrangement you’d made with Audrey, a faithful customer since you opened the store three years ago. You’d sympathized with her temporary cash flow problem and decided it would build goodwill to extend the discount until her cheque arrived. Instead, your omission has just alienated a good customer.
Write a reply to Audrey, giving her the 25% discount on the netbook.

Part 3
Revising a Form Memo
You have been hired as communications director of a small not-for-profit organization. One of your responsibilities is reviewing internal communications. Going through the files, you find the following email.
Subject: Reimbursements
Enclosed a list of expense claims for which we found no receipts. Please be advised accounting issues reimbursement cheques only with full documentation. You cannot be reimbursed until you give us a receipt for each item for which you desire reimbursement. We must ask that you provide this information. This process may be easier if you use the Expense Report Form, attached.
Thank you for your attention to this matter.
You know this is not a persuasive message. Using PAIBOC analysis
Create a new message to ensure that people provide all the documentation needed for them to be reimbursed.
Identify the ideal medium to deliver this message.

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