This week you will also be writing both good and bad news, but this time both messages will be addressed to individuals outside
This week you will also be writing both good and bad news, but this time both messages will be addressed to individuals outside of the organization. When writing good news, remember to use the direct approach; however, when writing bad news, use the indirect approach. A single upload is fine, as long as each letter starts on a new page. After your assignment is uploaded, please click on “View Feedback” to verify that the formatting was not altered. If necessary, please correct and resubmit. Remember to adhere to formatting guidelines, including margins and spacing (please refer to sample formatted letter
Guidelines:
- Use Times Roman Numeral, Courier New, or Arial.
- Left justify letter and use 1-inch margin.
- Use correct headings (must be single-spaced):
- Sender’s address
- Date
- Recipient’s address
- Letter must be single-spaced; leave a space between each paragraph.
- Do not indent paragraphs.
- Reference your sources (Links to an external site.)
- Include complimentary close and signature block. You're welcome to use the existing signature in the sample formatted letter.
Scenario (Good News):
Zain Martin recently interviewed with your company for a position as a securities analyst. You have good news to share with her. The company offered Zain a job with the hope of getting her in for orientation in five weeks. Your task is to write to Zain and offer her the position.
Scenario (Bad News):
You are a real estate professional who has a national reputation as a real estate expert. You were contacted recently via letter, inquiring about your ability and willingness to be the keynote speaker at a national real estate conference in Atlanta on August 12. You are flattered with the invitation and the size of the honorarium you would receive. However, you are unable to accept due to previous commitments. Your task is to write a letter to the conference host informing her of your decision. In your letter, consider sharing the names of other real estate experts who might be available and/or the possibility of videotaping your talk for the presentation.
Good News Letter
Return address
City, State Zip Code
Phone number (optional)
Email (optional)
Month Day, Year
Name of Receiver, Title
Company Name
Mailing Address
City, State Zip Code
Dear Mr./ Ms./ Dr./ Recipient’s Last Name:
Begin your letter with an introductory paragraph that states your purpose and congratulates the recipient on the good news.
Provide specific details that the employee needs to know such as dates, criteria etc.
Congratulate the recipient again, and extend warm welcome.
Sincerely,
Print Full Name
Bad News Letter
Return address
City, State Zip Code
Phone number (optional)
Email (optional)
Month Day, Year
Name of Receiver, Title
Company Name
Mailing Address
City, State Zip Code
Dear Mr./ Ms./ Dr./ Recipient’s Last Name:
Use indirect approach to deliver bad news. Begin with a buffer.
Spell out the facts clearly but tactfully. Use clear but positive language. Offer helpful alternatives.
Avoid ending with negative impressions. Focus on next steps.
Sincerely,
Print Full Name
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