Organization’s Size and Structure and CRM Effectiveness

Select an organization that you have a direct experience with either as an employee or a customer. Using Table 4.2 as your guide, identify what you think are the advantages and disadvantages relative to CRM effectiveness based on its size and organizational structure.

Instructions:

• Prepare a short report in response to the question above.

• Support your findings (what you have identified as advantages and disadvantages) by sharing your own experiences or others through reading customer feedback of the company that you chose.

o Conducting a quick google search is one way for you to find out how consumers rate a company or product.

Requirements:

• Submit a Word document in APA format.

• Minimum of three pages in length, excluding the Title and Reference pages.

• At least three references.

Be sure to read the criteria below by which your work will be evaluated before

you write and again after you write.

ACC535 – Customer Relationship

Management

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