Ask a clarifying question about your colleagues description of their response Suggest one or more additional feedback your col
Respond to two of your colleagues’ posts in one or more of the following ways:
· Ask a clarifying question about your colleague’s description of their response
· Suggest one or more additional feedback your colleague could use regarding subject.
· Relate an example from your own experience of a positive, effective, and/or to what your colleague shared.
· 3 – 4 paragraphs
No Plagiarism
48 hours
Week 5 Discussion 1
Business of Program Evaluation: ROI
The process for measuring return on investment (ROI) is a comprehensive, systematic methodology that includes defining the types of data, conducting an initial analysis, developing objectives, forecasting value (including ROI), using the ROI process model, and implementing and sustaining the process. This chapter presents a business approach to evaluation using ROI. We begin with a discussion of why a business approach to evaluation is needed. Then we explain why and how the ROI process can help business achieve the level of accountability demanded in today’s economic climate for both public and private settings.
WHY A BUSINESS APPROACH?
“Show me the money.” There is nothing new about the statement, especially in business. Organizations of all types want value for their investments, and the ultimate value is the financial return on that investment. What’s new is the method that organizations use. While ROI is the ultimate report of value, organization leaders recognize that value lies in the eye of the beholder; therefore, the method used to show the money must also show the value as perceived by all stakeholders.
Measuring ROI represents the newest value statement. In the past, program or project success was measured by activity: number of people involved, money spent, hours involved, and so forth. Today the value definition has shifted: value is defined by results versus activity.
Mosele, J. & Dessinger, J. (2009). Handbook of Improving Performance in the Workplace. (Volume 3). Pfeiffer-Wiley
To prepare for this Discussion, pay particular attention to the following Learning Resources:
· Review this week’s Learning Resources, especially:
· Read Week 5 Lecture – See Word doc .
· Read Chapter 13-15 – See Word doc
Assignment:
Respond to two of your colleagues’ posts in one or more of the following ways:
· Ask a clarifying question about your colleague’s description of their response
· Suggest one or more additional feedback your colleague could use regarding subject.
· Relate an example from your own experience of a positive, effective, and/or to what your colleague shared.
· 3 – 4 paragraphs
· No plagiarism
· APA citing
·
1st Colleague – Piper Stewart
Piper Stewart
Week 5
Top of Form
Company : Nike
Although Nike is the market leader in the Sports segments but there are certain areas in which I will is stopping company from further development. NIKE apparel is supplied by around 430 apparel factories located in 41 countries; majority of this apparel production was undertaken in China, Vietnam, Thailand, Indonesia, Sri Lanka, Pakistan and Malaysia. Therefore, any failure on the part of manufacturers to achieve and maintain high manufacturing standards could result in manufacturing errors resulting in product recalls or withdrawals, delays or interruptions in production, cost overruns or other problems that could seriously harm the company's business. The company's reliance on independent contract manufacturers makes it difficult to ensure the quality of the goods sold in its outlets and may lead to product recalls. This, in turn, could have an adverse effect on customer retention and brand loyalty. To to evade from this problem, Nike should start manufacturing their on products to prevent counterfeit products manufacturing and improve quality of these products. Nikes is very successful but has issues with trying to stay relevant and up to date on climate crisis. Sometimes their marketing uses the wrong words and can come off looking ignorant as a company. It is important for them to do research, especially in this day and age of cancelling, to be more self-aware of the bright light they can shine on real world issues. A post on NIKE worded their opportunities perfectly by stating, "fleshing out the notions of circularity and “waste as resource,” and reframing sustainability as applying to ongoing progress, not products themselves – or doing away with the term entirely – are potential starting points" (Camblin,2014). On top of NIKE has a competitive advantage, individual triumph, and essentially winning to one of collective action, they can now add empathy to their list of accomplishes.
Camblin, V. (2020, February 14). Nike in 2020: Strengths, Weaknesses, Opportunities, Threats. 032c. https://032c.com/magazine/nike-in-2020-swot
Bottom of Form
2nd Colleague – Steven Cole
Steven Cole
Cole Discussion- Week 5
Top of Form
Evaluations can articulate and paint an accurate picture of the business is operating and functioning, if used effectively. While the Fortune 500 company of Walmart continues to succeed and provide revenue and profit, the human capital (the employees), are a factor that can stir customers and potential customers away, The treatment of customers can go a long way. Think of the business of Chick-Fil-A which in my mind has the best customer service when it comes to the fast food industry, Customers are greeted with a smile, and through the whole ordering and dining experience feel welcomed as if we were all family. The customer service of Walmart should take note and make changes. Through the use of the evaluations of the employees, focus on customer service and care should and need to be addressed. In addition, both formal and informal training should include scenarios and situations that focus on treatment of customers. While Walmart's revenue and profit will not see a dramatic change, customers may shift to shopping at places such as Target or even better on Amazon through online shopping exclusively. Would you want to continue shopping in a store where the employees are not friendly, do not take your interest and concern appropriately, and overall just have a rude and unapproachable environment? The use of surveys are a tool that is not used as effectively as it is intended for. While I do believe that surveys are being completed, the feedback from that survey, in my opinion, is not being applied to the workplace. I do understand some changes and undertakings can take time, however, suggested change can be started with small minimal modifications. Businesses who use and apply feedback from surveys will in all likelihood keep their current clientele and work on gathering new potential customers. An article concerning feedback stated this information, as it pertains to feedback in the workplace "Feedback is of great help in leadership and communication: it creates a clear picture and increases transparency" (2021)
Your Thoughts
Reference
Why is feedback important? and how to give it correctly? actiTIME. (2021, December 3). Retrieved March 13, 2022, from https://www.actitime.com/project-management/importance-of-feedback
Steve
Bottom of Form
,
Evaluating Results and Benefits – Week #5 Lecture 1
Improving HPT
Welcome to Week 5. I hope you are enjoying the course and are applying your learning to your workplace. This week we dive deeper into the learning of ROI and how evaluation can improve human performance technology. As you know, ROI stands for the return on investment. This is used to determine the worth of programs within your workplace. However, what some don’t realize is that this is one of the most important tools you can you to gauge success within the workplace. On the other hand, some want to take ROI to the extreme and end up wasting time, energy, and money trying to prove a value. Doug Scudder (2013) states that “If you can’t prove the ROI for something, maybe it is pointless or maybe it just isn’t being utilized properly. If your couch isn’t providing a return on the investment your company made in it, maybe you should be meeting with more clients in person to build a better rapport. If your Facebook page isn’t driving traffic/leads/customers to your website, it isn’t because Facebook isn’t a good place for you to find a targeted audience. It is because you aren’t properly leveraging your brand’s social media presence. Data won’t ever do your thinking for you, it is just an important tool that you should be using regularly.” This is great advice to go by as time wasted can be just as detrimental as money wasted. In regards to ROI being managed properly, it is important to consider how this can be achieved. Tracking items that are going to be considered in factoring ROI can be beneficial. Tracking can save time and money. Those involved in the process should look at all parts involved in the research process. Taking the time to look deeper into what is involved will help benefit the process long-term. As technology evolves, the need for evaluation occurs. This is not just for the employees, but for the workplace processes, as well. With that said, ROI has become a topic of conversation as some feel that due to technological improvements, ROI is extinct. While others feel that ROI is just getting started in its important role. Today, technological implementation focuses on the value creation for the business as a whole. As the economy continues to change, procedures need to be evaluated to ensure that they are current and productive. Therefore, ROI is examined to determine its current worth. There is no right or wrong answer to whether or not ROI still has a place as this will vary by organization. Consider your current workplace and think about whether you feel this could still benefit your organization. Now, with the growing use of technology having been discussed, let’s consider what technology has done to trust. Some might feel that technology has changed business so much that trust is no longer existent. Others might say the opposite stating that technology has created more solid bonds. However, what it comes down to is what role does ROI has in building trust. Does it? Good question and again, one that might vary depending on who you ask. Nonetheless, consider how you shop today. I know that when I consider a purchase, I utilize the internet to research. I check for reviews, I compare prices, and I evaluate the pros and cons of the item I intend to purchase. Technology at my fingertips has allowed me to adjust the way I shop, and in many instances, saves me money. Remember that ROI is going to be your return on investment. If you are not seeing a return, there is something wrong with the plan in place. Consider what can be done to evaluate your return today and utilize the technology available to do this. Customer review sites, review forums on the company’s website, review forums on the manufacturer's website, etc. These are all ways that consumers are shopping today. People are information hungry and they are also money savvy. They want quality and affordability. Therefore, consider the best options necessary to reach the customer base. By doing so, you will find that your return on investment proves successful. If not, you should have the understanding and tools necessary to make the changes needed to ensure success overall. Resources: Scudder, D. (2013) “ROI Isn’t Everything; It Is the Only Thing” Retrieved online from: https://www.randallreilly.com/roi-isnt-everything-it-is-the-only-thing/
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