InstructionsYummy Bunny Pastries Case StudyBunny Franks pastry business has been doing well since you helped her understand the role

BBA 4851, Production Management 1

Course Learning Outcomes for Unit IV Upon completion of this unit, students should be able to:

4. Examine quality management tools in operations. 4.1 Identify commonly used quality management tools. 4.2 Explain the tools’ roles and importance to operations.

Course/Unit Learning Outcomes

Learning Activity

4 PowerPoint Presentation

4.1

Lessons 1, 2, 3, 4, and 5 “A Brief History of Quality: How the Concept of Quality Has Evolved” article Richard Branson Reveals His Customer Service Secrets video “Dead or Alive?” article BMW 2014 – BMW Quality Management. BMW 3 Series..flv video Six Sigma in Plain English video PowerPoint Presentation

4.2

Lessons 1, 2, 3, 4, and 5 “Business Reputation and Social Media: A Primer on Threats and Responses” article “Dr. Deming’s 14 Points for Management” article Production Line Measurement and Inspection video AAA Hotel Inspections: From Check-In to Check Out video PowerPoint Presentation

Reading Assignment All of the required reading assignments can be found within the interactive lessons. Be sure to open the required reading and video links in the lessons as you may be tested on your knowledge and understanding of that material as well as the information in the unit lessons.

Unit Lesson Please be sure to maximize your Internet browser so that you can view each individual lesson on a full screen, ensuring that all content is made visible.

Click here to access Unit IV – Lesson 1.

Click here to access the presentation transcript. Click here to access the Richard Branson Reveals His Customer Service Secrets video transcript.

UNIT IV STUDY GUIDE

Quality Management

BBA 4851, Production Management 2

UNIT x STUDY GUIDE

Title

Click here to access Unit IV – Lesson 2.

Click here to access the presentation transcript.

Click here to access Unit IV – Lesson 3.

Click here to access the presentation transcript. Click here to access the BMW 2014 – BMW Quality Management. BMW 3 Series..flv video transcript.

Click here to access Unit IV – Lesson 4.

Click here to access the presentation transcript. Click here to access the Six Sigma in Plain English video transcript.

Click here to access Unit IV – Lesson 5.

Click here to access the presentation transcript. Click here to access the Production Line Measurement and Inspection video transcript. Click here to access the AAA Hotel Inspections: From Check-In to Check Out video transcript.

Learning Activities (Nongraded) Nongraded Learning Activities are provided to aid students in their course of study. You do not have to submit them. If you have questions, contact your instructor for further guidance and information. A Check For Understanding activity can be found within Lesson 2.