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Running head: Communication Case Study – Workplace Incident: Delegating Responsibility 1

Communication Case Study – Workplace Incident: Delegating Responsibility to employee with no

prior knowledge in the area, and without formal communication

Michelle Pagan

Monroe College

MG 630 Organization Behavior & Leadership

Instructor: Dr. Judith Riggs

July 10, 2021

COMMUNICATION CASE STUDY – WORKPLACE INCIDENT: DELEGATING RESPONSIBILITY 2

Delegating Responsibility to employee with no prior knowledge in the area, and without formal communication

I. Define communication

 Major Five Functions of Communication within a Business

 The Process of Communication

 Communication Channels

 Purpose of Case Study

II. A. Analyze the case study, arguments, and discuss how the following relate to work

performance and the overall success of the business

 Effective Communication

 Communication Strategies

 Motivation and Performance

B. Theory Framework

 Discuss how Vroom’s Expectancy Theory on Motivation in the Workplace applies

to the case study

 Valence

 Expectancy

 Instrumentality

III. Statistical Representation

 Include Expert Market: The Importance of Good Communication Statistics Graph

 Explanation of graph statistics

IV. Conclusion

 My Role As Leader

 How leaders can enhance their leadership and learn from decisions made to benefit

the workplace and organization

 Strategies and Action Steps to move the organization to a better path

 My opinion based on what I have learned from the research

V. References