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February 7, 2022

Read All instruction carefully & must be included selected topic and point & write according to instruction Due in 2 days

Literature

Read All instruction carefully & must be included selected topic and point & write according to instruction

Due in 2 days

4-5 Pages required

 
 

Must be 100% Original Work

 
 

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    LiteratureReviewDuein2days.zip

Literature Review (Due in 2 days)/.Literature Review (Required Question).docx

A. Literature Review Opening Narrative

i. Contains a brief discussion of the content of the literature that includes a critical analysis and synthesis of various sources/content of the literature (journals, reports, and scholarly seminal books, etc.) to convince readers of depth of inquiry.

ii. Explains the organization of the review.

iii.Explains the strategy for searching the literature.

iv. The majority of references should be from peer-reviewed sources.

v. The majority of references should be current. (should be within the past 4 years).

Must be 100% Original Work (due in 48 hours)

Read All instruction carefully & must be included all point and do on selected topic

Page requirement: 4 to 5 Pages

Course name: DDBA Doctoral Study Completion

Selected Topic name: Customer Complaint Strategies in the Pharmaceutical Industry

Topic for Literature Review: Customer Complaint Strategies in the Pharmaceutical Industry

References should be peer-reviewed & within the past 4 years.

Peer-reviewed sources (should be use below latest Source)

Kumar, N., & Jha, A. (2019). Application of principles of supply chain management to the Pharmaceutical Good Transportation Practices. International Journal of Pharmaceutical and Healthcare Marketing, 13(3), 306–330. https://doi.org/10.1108/ijphm-09-2017-0048

Song, S. Y., Lee, J. H., Kim, S. C., Choi, J.-W., Bae, J., & Kim, E. Y. (2019). Complaints addressed by regulatory authorities in drug advertising targeted at consumers: Cases across three, different countries. Research in Social and Administrative Pharmacy, 15(10), 1274–1279. https://doi.org/10.1016/j.sapharm.2018.12.001

Omoush, M. M. (2020). Investigation the relationship between supply chain management activities and operational performance: Testing the mediating role of strategic agility-A practical study on the pharmaceutical companies. International Business Research, 13(2), 74. https://doi.org/10.5539/ibr.v13n2p74

Tweehuysen, L., Bemt, B. J., Ingen, I. L., Jong, A. J., Laan, W. H., Hoogen, F. H., & Broeder, A. A. (2017). Subjective complaints as the main reason for biosimilar discontinuation after open‐label transition from reference infliximab to biosimilar infliximab. Arthritis & Rheumatology, 70(1), 60–68. https://doi.org/10.1002/art.40324

Chen, M.-C., Hsu, C.-L., & Lee, L.-H. (2019). Service quality and customer satisfaction in Pharmaceutical Logistics: An analysis based on Kano model and importance-satisfaction model. International Journal of Environmental Research and Public Health, 16(21), 4091. https://doi.org/10.3390/ijerph16214091

Castillo Apraiz, J., Richter, N. F., Matey de Antonio, J., & Gudergan, S. (2020). The role of competitive strategy in the performance impact of exploitation and exploration quality management practices. European Business Review, 33(1). https://doi.org/10.1108/ebr-09-2019-0182

Literature Review (Due in 2 days)/DBA_Doctoral_Study_Rubric_Handbook_08252020 (1).doc

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image11.pngDoctor of Business Administration

Doctoral Study Rubric and Research Handbook

FOREWORD

Walden University

DBA Doctoral Study Rubric and Research Handbook1 July 2020

This document consists of two components: the Doctoral Study Rubric2 and the Research Handbook. Thus, the purpose of this document is two-fold. First, the purpose of the rubric is to guide DBA students and DBA Doctoral Study supervisory committees as they work together to develop high-quality proposals and Doctoral Study research. The committee will use the rubric to provide on-going and flexible evaluation and reevaluation of the proposal and DBA Doctoral Study drafts. The University Research Reviewer (URR), who reviews the proposal/DBA Doctoral Study on behalf of the University, will also use this rubric to communicate feedback and any required revisions.

Second, the Research Handbook is an accompanying guide to the rubric that provides detailed instructions and knowledge pertaining to corresponding rubric components. The doctoral student is still responsible for utilizing self-identified resources to aid in the understanding and presentation of the rubric requirements. Elements in the Doctoral Study rubric correspond to elements in the Research Handbook. For example, one will find more detailed information on the Problem Statement (Heading # 1.3 in the DBA Rubric) in Heading # 1.3 (Problem Statement) of the Research Handbook. Using the Doctoral Study Rubric in conjunction with the Research Handbook when writing the proposal/Doctoral Study is highly recommended.

In the writing process, use the DBA Template and Rubric as a suggested outline for the DBA Proposal and Doctoral Study and as a basis for feedback on early drafts.

Before the Proposal Oral Conference or DBA Doctoral Study Oral Conference, the committee and URR will complete the rubric in MyDR and upload the proposal per the process checklist. Find the MyDR Process Checklist at http://academicguides.waldenu.edu/researchcenter/osra/dba .The guidance on orals is located at http://academicguides.waldenu.edu/researchcenter/osra/oraldefense.

After the Proposal Oral Conference or DBA Doctoral Study Oral Conference, and once the student completes any committee or methodologist revision requests for the proposal/Doctoral Study, the committee will review the proposal/Doctoral Study and make any needed modifications. When the committee members agree that the student met all of the rubric requirements for the proposal and passed the oral defense, the chair then notes in MyDR that the student passed the oral defense.

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1 The DBA Rubric and Research Handbook video tutorial can be viewed at: http://youtu.be/KiiDGmLbRN0.

2 The guidance in the rubric supersedes any guidance you might see depicted elsewhere. For example, the Problem Statement video tutorial on YouTube depicts a maximum word count of 250 for the Problem Statement. The Problem Statement is recommended not to be too lengthy (recommended not to exceed 150 words). It is recommended to support claims and decisions with multiple scholarly peer-reviewed or seminal sources (as appropriate).

About consensus: For the final copy of the proposal or DBA Doctoral Study, there must be unanimous agreement by the DBA Doctoral Study supervisory committee before the student proceeds to the next step in the process checklist.

Timely Review and Return of Student Work

For research courses (i.e., KAMs, dissertations, and doctoral studies), the guideline for review and return of student research drafts is generally within 2 weeks; or, alternatively, provide a substantive overview of issues and concerns and an estimate of when of the full review will be complete. The 2-week time frame is a guideline and representative of what the university believes to be best practices. It is a desired practice for faculty members to respond to students upon receipt of research drafts and indicate when the draft will be returned. The faculty mentor or committee chair should provide students guidance on activities to work on that support student progress in the meantime. If a review of student research work requires significantly more time, for example, due to the length or complexity of the submission from one or more students, then faculty members are expected to notify the student of the additional time estimated to review their work.

Committee chairs or faculty mentors should set expectations early in the term for deadlines relating to submission and return of specified research documents that provide evidence of substantial academic progress. This is part of the term plan and should include deadlines for submission of designated documents and the final term report. Please note: Faculty members are not expected to review research drafts between terms, outside of what is required for end-of-term grading. Any research draft submitted within 5 days of the final day of the term may not receive detailed feedback until approximately 10 days into the subsequent term.

If the review takes place during any of the official Walden holidays (New Year’s Day; Martin Luther King, Jr. Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day; day after Thanksgiving; or Christmas Day), the holiday will not count in the review cycle. It is important to note that MyDR, which includes a general 14-day review timeline, does not adjust for holidays and end-of-terms, so any late notices received from the workflow as a result of a holiday are not an accurate reflection of the review time frame.

Note: As you consider your references, it is recommended that in business 85% should be within the past 5 years. Other than data collected from the study site, students cannot use magazines, trade publications, summary textbooks, websites, and blogs as references.

TABLE OF CONTENTS

FOREWORD II

DBA DOCTORAL STUDY RUBRIC 1

DBA RESEARCH HANDBOOK 26

SECTION 1: FOUNDATION OF THE STUDY 27

1.1 – Abstract 28

1.2 – Background of the Problem 28

Applied DBA Versus a Speculative/Theoretical PhD 28

Preparing the Background of the Problem 29

1.3 – Problem Statement 30

Avoiding Rubric Creep 31

Strategy for Mapping to the Rubric 31

Specific Business Problem 31

Aligning the Specific Business Problem With the Purpose Statement and RQ … 33 1.4 – Purpose Statement 35

Six Elements of the Purpose Statement 35

1.5 – Nature of the Study 37

Hypothetical Quantitative Example 38

Hypothetical Qualitative Example 38

1.6 – Research Question (Quantitative Only) 39

1.7 – Hypotheses (Quantitative/Mixed-Method Only) 40

Hypotheses 40

Correlation 40

Quasi-experimental 40

1.8 – Research Question (Qualitative Only) 40

1.9 – Interview Questions (Qualitative Only) 42

Example Research Question 43

Example Applied DBA Interview Questions 43

1.10 – Theoretical/Conceptual Framework 43

1.11 – Operational Definitions 46

1.12 – Assumptions, Limitations, and Delimitations 46

1.13 – Significance of the Study 47

1.14 – Review of the Professional and Academic Literature 47

1.15 – Transition 49

SECTION 2: THE PROJECT 50

2.1 – Purpose Statement 51

2.2 – Role of the Researcher 51

2.3 – Participants 52

2.4 – Research Method 53

2.5 – Research Design 53

Data Saturation in Qualitative Study Designs 53

How to Use Multiple Sources to Support Claims and Decisions 54

2.6 – Population and Sampling (Quantitative Only) 54

Population 54

Sampling 55

2.7 – Population and Sampling (Qualitative Only) 55

Defining the Population 55

Sampling 55

Data Saturation and Sampling 56

2.8 – Ethical Research 56

2.9 – Data Collection—Instruments (Quantitative) 57

2.10 – Data Collection – Instruments (Qualitative) 57

2.11 – Data Collection Technique 60

Quantitative Studies 60

Qualitative Studies 60

2.12 – Data Organization Technique (Qualitative Only) 60

2.13 – Data Analysis (Quantitative Only) 60

2.14 – Data Analysis (Qualitative Only) 61

2.15 – Study Validity (Quantitative Only) 63

Internal Validity 63

External Validity 65

2.16 – Reliability and Validity (Qualitative Only) 65

Reliability 65

Validity 65

2.17 – Transition and Summary 66

SECTION 3: APPLICATION TO PROFESSIONAL PRACTICE AND IMPLICATIONS FOR CHANGE 67

3.1 – Introduction 68

Quantitative Example 68

Qualitative Example 68

3.2 – Presentation of Findings (Quantitative) 68

Quantitative Example 68

Tests of Assumptions 69

Descriptive Statistics 71

Inferential Results 71

3.3 – Presentation of Findings (Qualitative) 74

3.4 – Application to Professional Practice 74

3.5 – Implications for Social Change 74

3.6 – Recommendations for Action 75

3.7 – Recommendations for Further Research 75

3.8 – Reflections 75

3.9 – Conclusion 75

3.10 – Appendices/Table of Contents 75

APPENDIX A: WALDEN UNIVERSITY DOCTOR OF BUSINESS ADMINISTRATION PROGRAM VIDEO TITLES AND URL ADDRESSES 76

APPENDIX B: QUANTITATIVE RESEARCH PRIMER: PROBLEM STATEMENT, PURPOSE STATEMENT, RESEARCH QUESTION(S), AND HYPOTHESES 77

APPENDIX C: MAJOR QUANTITATIVE DESIGNS 83

APPENDIX D: SAMPLING TYPOLOGIES 84

APPENDIX E: SAMPLE POWER ANALYSIS 85

APPENDIX F: SAMPLE QUANTITATIVE LITERATURE REVIEW OUTLINE 86

APPENDIX G: SAMPLE APA TABLES 89

APPENDIX H: SAMPLE INTERVIEW PROTOCOL 95

BIBLIOGRAPHY: SUGGESTED READINGS LISTS 97

Assumptions, Limitations, and Delimitations 98

Assumptions 98

Limitations 100

Delimitations 103

Case Study Sources 105

Case Study Seminal Books 110

Data Saturation and Data Collection Sources 111

Ethical Considerations/IRB 117

Ethnography Sources 129

Focus Groups 137

Interview Protocol Sources 142

Interviews Sources 144

Journaling Sources 155

Member Checking Sources 158

Mixed Methods Research 160

Notetaking and Fieldwork 166

Phenomenological Sources 168

Pilot Studies 174

Qualitative Research Foundation 175

Qualitative and Quantitative Sources 180

Reliability, Validity, Transferability, and Generalizability Sources 189

Sampling and Incentives 196

Sensemaking 202

Qualitative Software Analysis Sources 205

Triangulation Sources 210

DBA DOCTORAL STUDY RUBRIC

Student and Committee Information3

Student’s Name (Last, First):

Student ID (For office use only):

Chairperson:

Second Committee Member:

University Research Reviewer:

Student to provide total number of references:

(As you consider your references, it is recommended that in business 85% should be within the past 5 years).

Note: Provide the required information in the yellow highlighted column.

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3 Chair will complete the yellow highlighted fields in this section before submitting the rubric. Be sure to include the names of all members of the committee.

Evaluation4

5Date/Stage of the Rubric:

Date of Review

Before Proposal Oral Defense

Before Proposal Oral (Revised)6

Before Doctoral Study Oral Defense

Before Doctoral Study Oral (Revised)7

Note: Place an “X” in column (yellow highlight) associated with the appropriate stage.

Evaluation of State of the DBA Doctoral Study or Proposal:

No changes required, advance to next step; rubric requirements met

Changes required for resubmission; rubric requirements not met

Note: Place an “X” in the column (yellow highlight) associated with the appropriate evaluation decision.

Member Information:

Name of member providing this review

Role of the member providing this review

Note: Enter the information in the yellow highlighted column.

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4 Each member of the committee completes the evaluation.

5 Be sure to follow the Process Checklist (located at http://academicguides.waldenu.edu/researchcenter/osra ) naming convention when sending the document through the review process. Following the naming convention is vital for tracking student progress throughout the doctoral study process.

6 Check when second and subsequent rubrics are needed if previous proposal defense was not passed.

7 Check when second and subsequent rubrics are needed if previous Doctoral Study defense was not passed.

Section 1

Foundation of the Study

(FOR PROPOSAL & DBA DOCTORAL STUDY DOCUMENTS)

Quality Indicators

Type Met, Not Met, or N/A in Each Cell

Abstract (To be completed only after completion of Section 3). Each area usually needs one sentence, except for Methodology and Results, which may take a few.

Walden Abstract Guidelines: https://academicguides.waldenu.edu/ld.php?content_id=54774447

a. Background/General Introduction of the Issue (optional)—abstract may begin with research problem.

b. Research Problem and Why It’s Important—be clear; who cares if the problem is solved?

b. Purpose or Rationale—this is sometimes combined with research questions to avoid redundancy.

d. Theoretical Foundations—name the theory OR describe the conceptual framework, if appropriate.

e. Research Questions (RQs)/Guiding Question—present these as statements, not questions.

f. Methodology and Overall Design—be specific; include the sample size and inclusion criteria.

i. Data Analytic Procedures—explain how data were analyzed to address the research questions.

j. Key Results/Conclusions/Recommendations (for final paper only)—ensure alignment with purpose/RQs.

k. Implications for Positive Social Change—specify who benefits from the research and in what ways.

l. OVERALL—Alignment (along the logical progression from problem→ research questions→ method→ results)

m. Ensures the first line in the abstract is not indented and abstract does not exceed one page.

n. Use plural verbs with data (e.g., the data were – the word data is the plural of datum).

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Section 1

Foundation of the Study

(FOR PROPOSAL & DBA DOCTORAL STUDY DOCUMENTS)

Quality Indicators

Type Met, Not Met, or N/A in Each Cell

o. Ensures all numbers are expressed in digits (i.e., 1, 2, 10, 20, etc.) and not spelled out unless beginning a sentence; Ensures Abstract does not include seriation (i.e., (a), (b), (c), etc.).

(1.2) Background of the Problem 9

Provides a brief and concise overview of the context or background of the problem. DBA Doctoral Studies are focused on applied business research. This sets the stage for the study. This heading should comprise no more than one page in length.

(1.3) Problem Statement

Please review the video tutorial located @: http://youtu.be/IYWzCYyrgpo to aid you in preparing the Problem Statement.

a. Provides a hook10 supported by peer- reviewed or government citation 5 or less years old from anticipated completion date (CAO approval).

b. Provides an anchor11 supported by peer- reviewed or government citation 5 or less years old from anticipated completion date (CAO approval).

c. States the general business problem Note: This element should start as follows: The general business problem is…

d. States the specific business problem. Be sure to state who has the specific problem (i.e., small business leaders, project managers, supply chain managers, etc.) Note: This element should start as follows: The specific business problem is that some (identify who has the problem)…

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9 Include an introductory paragraph before the Background of the Problem component. However, do not label this introductory paragraph with a L1 APA heading. The purpose of the background is to introduce the topic and problem you will address. Briefly indicate why the problem deserves new research. More important, the Doctoral Study must address applied research, so you will want to identify the need to solve an applied business problem. The goal of this section is to encourage readers to continue reading, to generate interest in the study, and provide an initial frame of reference for understanding the entire research framework

10 The hook should be a succinct WOW statement to catch the reader’s attention.

11 An anchor comprises a number, percentage, dollar value, ratio, index, etc.

Section 1

Foundation of the Study

(FOR PROPOSAL & DBA DOCTORAL STUDY DOCUMENTS)

Quality Indicators

Type Met, Not Met, or N/A in Each Cell

e. Ensures the specific business problem aligns with the research question and purpose statement.

f. Problem Statement should be clear and succinct (It is recommended to be approximately 150 words).

· Check with Ulrich’s Periodical Directory http://library.waldenu.edu/728.htm to ensure citations are peer reviewed.12

· See Problem Statement Video Tutorial at: http://youtu.be/IYWzCYyrgpo.

(1.4) Purpose Statement

Describes the intent of the research13. The Purpose Statement is a mini story and recommended to be approximately 200 words. The Purpose Statement must address the following six eleme

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