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AYA YOUNUS

Mississauga, CanadaL5A 2H5 ♦ [email protected]

PROFESSIONAL SUMMARY Motivated human resources student available for full time shift. Considered hardworking, punctual, and driven. helping the team in problem solving, administrative work and MS office

SKILLS • excellent communication and customer service

skills • Building customized solutions • Administrative and office work

• excellent computer skills including MS office • problem resolution, conflict management • fluency in English, Arabic and Turkish

WORK HISTORY Personal Banking Associate April 2021- present TD Canada Trust • Managed portfolio of accounts and monitored for issues in need of attention. • Developed tailored solutions to meet individual banking needs. • Provided advice on different bank products and financial options. • Understood and applied selling techniques to open, develop and close sales and created product interest

by actively cross-selling products and services to pursue customers.

Customer Service Associate. Feb 2020-April 2021 TD Canada Trust • Improved operational efficiencies while managing customers’ requests, store inventory, transactions,

new purchase orders and pricing needs. • Developed and actualized customer service initiatives to decrease wait times. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs

and resolving concerns.

Key Holder Supervisor. July 2017-Feb 2020 Palmyra Mediterranean House • Used weekly financial data to analyze company growth and optimize operational strategies. • Submitted reports to senior management to aid in business decision-making and planning. • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of

consumer preferences.

Sales Associate July 2016-July 2017 Bombay & Co • Engaged with customers to effectively build rapport and lasting relationships. • Solved customer challenges by offering relevant products and services. • Trained and developed new hires in company processes, product knowledge, customer service and

selling techniques. • Provided positive first impressions to welcome existing, new and potential customers.

EDUCATION BBA: Bachelor of Business Human Resources April 2023 Sheridan College Canada, Mississauga

High School Diploma: May 2014 NCS High school United Arab Emirates, Dubai

AYA YOUNUS Mississauga, ON L5A 2H5

[email protected]

February 1, 2022

Simcoe County District School Board

RE: Human Resource Services Assistant – Payroll

Dear Hiring committee,

In my pursuit of new creative endeavors, I was excited to find the Human Resource Services Assistant – Payroll opportunity with Simcoe County District School Board. As a progressive professional with administrative experience, I believe that I can bring valuable contributions to your team.

Identifying innovative approaches and improved solutions to business challenges both motivate and drive me. Observation, inspiration, and determination are my foundation for success. My philosophy is that introducing fresh perspectives and new techniques allow businesses to evolve and grow. Similar to Simcoe County District School Board, my goal is to remain on the cutting-edge of advancements. Formerly in my Personal Banker role, my successes have stemmed from essential skills, including written and verbal and problem solving. I have enhanced my decision-making abilities and cultivated a reputation as

a major contributor through communication and critical thinking. I am a collaborative team player who is always searching for opportunities to impart valuable insights. With these qualities, I am able to facilitate positive change and impacting outcomes.

For a greater presentation of my background and qualifications, please review my attached resume. I am eager to speak with you and greatly appreciate your consideration.

Sincerely, Aya Younus