January 28, 2022

In this first module, you read an introduction to management science. Connect what you have with your own experience. If you

In this first module, you read an introduction to management science. Connect what you have with your own experience.
If you are already in a management role:

How have you used Management Science/Quantitative Methods to approach assigned projects and/or challenges at work?
Can you identify ways the course may help you improve your approach to managerial decisions?

If you are not in a management role:

How do you see the methods covered in this course helping you in your current job or anticipated future employment?

Please be sure to clarify which question(s) you are answering by providing some background about your current/past employment and then answering the question(s).

Please respond to the discussion question with 1 original post and at least two substantial replies to other students. A substantial reply is considered a post which moves our discussion forward and deepens our understanding of the material. You may wish to post a probing question (i.e. How would your model apply in ____ context? What would happen if we changed ______?) or by adding new information (i.e. This is similar to _____ because ______). Posts which simply state "Way to go Bob!" or "I thought the same thing." do not deepen our understanding and will not earn full credit. You are expected to frequently review this discussion forum.

and

M1 Journal Assignment

For your first journal entry, please share what background you bring to this course. Please include relevant work experience. Please also share both formal and informal math background (e.g. courses taken, such as statistics, and workplace training). Please also share any questions you have about what has been covered so far.

cengage.com/mindtap

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• �Get more from your time online with an easy-to-follow five-step�learning�path.

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Break limitations. Create your own�potential,�and�be�unstoppable� with�MindTap.

MINDTAP. POWERED BY YOU.

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Copyright 2019 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

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Practical Management Science

Wayne L. Winston Kelley School of Business, Indiana University

S. Christian Albright Kelley School of Business, Indiana University

6th Edition

Australia ● Brazil ● Mexico ● Singapore ● United Kingdom ● United States

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This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest.

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Practical Management Science, Sixth Edition

Wayne L. Winston, S. Christian Albright

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To Mary, my wonderful wife, best friend, and constant companion And to our Welsh Corgi, Bryn, who still just wants to play ball S.C.A.

To my wonderful family Vivian, Jennifer, and Gregory W.L.W.

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S. Christian Albright got his B.S. degree in Mathematics from Stanford in 1968 and his Ph.D. degree in Operations Research from Stanford in 1972. Until his retirement in 2011, he taught in the Operations & Decision Technologies Department in the Kelley School of Business at Indiana University. His teaching included courses in management science, computer simulation, and statis- tics to all levels of business students: undergraduates, MBAs, and doctoral students. He has published over 20 articles in leading operations research journals in the area of applied probability, and he has authored several books, including Practical Manage-

ment Science, Data Analysis and Decision Making, Data Analysis for Managers, Spread- sheet Modeling and Applications, and VBA for Modelers. He jointly developed StatTools, a statistical add-in for Excel, with the Palisade Corporation. In “retirement,” he continues to revise his books, and he has developed a commercial product, ExcelNow!, an extension of the Excel tutorial that accompanies this book. On the personal side, Chris has been married to his wonderful wife Mary for 46 years. They have a special family in Philadelphia: their son Sam, his wife Lindsay, and their two sons, Teddy and Archer. Chris has many interests outside the academic area. They include activities with his family (especially traveling with Mary), going to cultural events, power walking, and reading. And although he earns his livelihood from statistics and management science, his real passion is for playing classical music on the piano.

Wayne L. Winston is Professor Emeritus of Decision Sciences at the Kelley School of Business at Indiana University and is now a Professor of Decision and Information Sciences at the Bauer College at the University of Houston. Winston received his B.S. degree in Mathematics from MIT and his Ph.D. degree in Operations Research from Yale. He has written the successful textbooks Operations Research: Applications and Algorithms, Mathematical Programming: Applications and Algorithms, Simulation Modeling with @RiSk, Practical Management Science, Data Analysis for Managers, Spreadsheet

Modeling and Applications, Mathletics, Data Analysis and Business Modeling with Excel 2013, Marketing Analytics, and Financial Models Using Simulation and Optimization. Winston has published over 20 articles in leading journals and has won more than 45 teaching awards, including the school-wide MBA award six times. His current interest is in showing how spreadsheet models can be used to solve business problems in all disciplines, particularly in finance, sports, and marketing. Wayne enjoys swimming and basketball, and his passion for trivia won him an appearance several years ago on the television game show Jeopardy, where he won two games. He is married to the lovely and talented Vivian. They have two children, Gregory and Jennifer.

About the Authors

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vii

Preface xiii

1 Introduction to Modeling 1

2 Introduction to Spreadsheet Modeling 19

3 Introduction to Optimization Modeling 71

4 Linear Programming Models 135

5 Network Models 219

6 Optimization Models with Integer Variables 277

7 Nonlinear Optimization Models 339

8 Evolutionary Solver: An Alternative Optimization Procedure 407

9 Decision Making under Uncertainty 457

10 Introduction to Simulation Modeling 515

11 Simulation Models 589

12 Queueing Models 667

13 Regression and Forecasting Models 715

14 Data Mining 771

References 809

Index 815

MindTap Chapters 15 Project Management 15-1

16 Multiobjective Decision Making 16-1

17 Inventory and Supply Chain Models 17-1

Brief Contents

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Preface xiii

CHAPTER 1 Introduction to Modeling 1 1.1 Introduction 3 1.2 A Capital Budgeting Example 3 1.3 Modeling versus Models 6 1.4 A Seven-Step Modeling Process 7 1.5 A Great Source for Management Science

Applications: Interfaces 13 1.6 Why Study Management Science? 13 1.7 Software Included with This Book 15 1.8 Conclusion 17

CHAPTER 2 Introduction to Spreadsheet Modeling 19

2.1 Introduction 20 2.2 Basic Spreadsheet Modeling:

Concepts and Best Practices 21 2.3 Cost Projections 25 2.4 Breakeven Analysis 31 2.5 Ordering with Quantity Discounts

and Demand Uncertainty 39 2.6 Estimating the Relationship between

Price and Demand 44 2.7 Decisions Involving the Time Value of

Money 54 2.8 Conclusion 59 Appendix Tips for Editing and

Documenting Spreadsheets 64 Case 2.1 Project Selection at Ewing Natural

Gas 66 Case 2.2 New Product Introduction at eTech 68

CHAPTER 3 Introduction to Optimization Modeling 71

3.1 Introduction 72 3.2 Introduction to Optimization 73 3.3 A Two-Variable Product Mix Model 75

Contents

3.4 Sensitivity Analysis 87 3.5 Properties of Linear Models 97 3.6 Infeasibility and Unboundedness 100 3.7 A Larger Product Mix Model 103 3.8 A Multiperiod Production Model 111 3.9 A Comparison of Algebraic

and Spreadsheet Models 120 3.10 A Decision Support System 121 3.11 Conclusion 123 Appendix Information on Optimization Software 130 Case 3.1 Shelby Shelving 132

CHAPTER 4 Linear Programming Models 135 4.1 Introduction 136 4.2 Advertising Models 137 4.3 Employee Scheduling Models 147 4.4 Aggregate Planning Models 155 4.5 Blending Models 166 4.6 Production Process Models 174 4.7 Financial Models 179 4.8 Data Envelopment Analysis (DEA) 191 4.9 Conclusion 198 Case 4.1 Blending Aviation Gasoline at Jansen

Gas 214 Case 4.2 Delinquent Accounts at GE Capital 216 Case 4.3 Foreign Currency Trading 217

CHAPTER 5 Network Models 219 5.1 Introduction 220 5.2 Transportation Models 221 5.3 Assignment Models 233 5.4 Other Logistics Models 240 5.5 Shortest Path Models 249 5.6 Network Models in the Airline Industry 258 5.7 Conclusion 267 Case 5.1 Optimized Motor Carrier Selection at

Westvaco 274

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CHAPTER 9 Decision Making under Uncertainty 457

9.1 Introduction 458 9.2 Elements of Decision Analysis 460 9.3 Single-Stage Decision Problems 467 9.4 The PrecisionTree Add-In 471 9.5 Multistage Decision Problems 474 9.6 The Role of Risk Aversion 492 9.7 Conclusion 499 Case 9.1 Jogger Shoe Company 510 Case 9.2 Westhouser Paper Company 511 Case 9.3 Electronic Timing System for

Olympics 512 Case 9.4 Developing a Helicopter Component

for the Army 513

CHAPTER 10 Introduction to Simulation Modeling 515

10.1 Introduction 516 10.2 Probability Distributions for Input

Variables 518 10.3 Simulation and the Flaw of Averages 537 10.4 Simulation with Built-in Excel Tools 540 10.5 Introduction to @RISK 551 10.6 The Effects of Input Distributions on

Results 568 10.7 Conclusion 577 Appendix Learning More About @RISK 583 Case 10.1 Ski Iacket Production 584 Case 10.2 Ebony Bath Soap 585 Case 10.3 Advertising Effectiveness 586 Case 10.4 New Project Introduction at eTech 588

CHAPTER 11 Simulation Models 589 11.1 Introduction 591 11.2 Operations Models 591 11.3 Financial Models 607 11.4 Marketing Models 631 11.5 Simulating Games of Chance 646 11.6 Conclusion 652 Appendix Other Palisade Tools for Simulation 662

x Contents

CHAPTER 6 Optimization Models with Integer Variables 277

6.1 Introduction 278 6.2 Overview of Optimization with Integer

Variables 279 6.3 Capital Budgeting Models 283 6.4 Fixed-Cost Models 290 6.5 Set-Covering and Location-Assignment

Models 303 6.6 Cutting Stock Models 320 6.7 Conclusion 324 Case 6.1 Giant Motor Company 334 Case 6.2 Selecting Telecommunication Carriers to

Obtain Volume Discounts 336 Case 6.3 Project Selection at Ewing Natural Gas 337

CHAPTER 7 Nonlinear Optimization Models 339 7.1 Introduction 340 7.2 Basic Ideas of Nonlinear Optimization 341 7.3 Pricing Models 347 7.4 Advertising Response and Selection Models 365 7.5 Facility Location Models 374 7.6 Models for Rating Sports Teams 378 7.7 Portfolio Optimization Models 384 7.8 Estimating the Beta of a Stock 394 7.9 Conclusion 398 Case 7.1 GMS Stock Hedging 405

CHAPTER 8 Evolutionary Solver: An Alternative Optimization Procedure 407

8.1 Introduction 408 8.2 Introduction to Genetic Algorithms 411 8.3 Introduction to Evolutionary Solver 412 8.4 Nonlinear Pricing Models 417 8.5 Combinatorial Models 424 8.6 Fitting an S-Shaped Curve 435 8.7 Portfolio Optimization 439 8.8 Optimal Permutation Models 442 8.9 Conclusion 449 Case 8.1 Assigning MBA Students to Teams 454 Case 8.2 Project Selection at Ewing Natural Gas 455

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Contents xi

Case 11.1 College Fund Investment 664 Case 11.2 Bond Investment Strategy 665 Case 11.3 Project Selection Ewing Natural Gas 666

CHAPTER 12 Queueing Models 667 12.1 Introduction 668 12.2 Elements of Queueing Models 670 12.3 The Exponential Distribution 673 12.4 Important Queueing Relationships 678 12.5 Analytic Steady-State Queueing Models 680 12.6 Queueing Simulation Models 699 12.7 Conclusion 709 Case 12.1 Catalog Company Phone Orders 713

CHAPTER 13 Regression and Forecasting Models 715 13.1 Introduction 716 13.2 Overview of Regression Models 717 13.3 Simple Regression Models 721 13.4 Multiple Regression Models 734 13.5 Overview of Time Series Models 745 13.6 Moving Averages Models 746 13.7 Exponential Smoothing Models 751 13.8 Conclusion 762 Case 13.1 Demand for French Bread at Howie’s

Bakery 768 Case 13.2 Forecasting Overhead at Wagner

Printers 769 Case 13.3 Arrivals at the Credit Union 770

CHAPTER 14 Data Mining 771 14.1 Introduction 772 14.2 Classification Methods 774 14.3 Clustering Methods 795 14.4 Conclusion 806 Case 14.1 Houston Area Survey 808

References 809

Index 815

MindTap Chapters

CHAPTER 15 Project Management 15-1 15.1 Introduction 15-2 15.2 The Basic CPM Model 15-4 15.3 Modeling Allocation of Resources 15-14 15.4 Models with Uncertain Activity Times 15-30 15.5 A Brief Look at Microsoft Project 15-35 15.6 Conclusion 15-39

CHAPTER 16 Multiobjective Decision Making 16-1 16.1 Introduction 16-2 16.2 Goal Programming 16-3 16.3 Pareto Optimality and Trade-Off Curves 16-12 16.4 The Analytic Hierarchy Process (AHP) 16-20 16.5 Conclusion 16-25

CHAPTER 17 Inventory and Supply Chain Models 17-1 17.1 Introduction 17-2 17.2 Categories of Inventory and Supply Chain

Models 17-3 17.3 Types of Costs in Inventory and Supply Chain

Models 17-5 17.4 Economic Order Quantity (EOQ) Models 17-6 17.5 Probabilistic Inventory Models 17-21 17.6 Ordering Simulation Models 17-34 17.7 Supply Chain Models 17-40 17.8 Conclusion 17-50 Case 17.1 Subway Token Hoarding 17-57

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xiii

Practical Management Science provides a spreadsheet- based, example-driven approach to management science. Our initial objective in writing the book was to reverse negative attitudes about the course by making the subject relevant to students. We intended to do this by imparting valuable modeling skills that students can appreciate and take with them into their careers. We are very gratified by the success of previous editions. The book has exceeded our initial objectives. We are especially pleased to hear about the success of the book at many other colleges and universities around the world. The acceptance and excitement that has been generated has motivated us to revise the book and make the current edition even better. When we wrote the first edition, management science courses were regarded as irrelevant or uninteresting to many business students, and the use of spreadsheets in management science was in its early stages of development. Much has changed since the first edition was published in 1996, and we believe that these changes are for the better. We have learned a lot about the best practices of spreadsheet modeling for clarity and communication. We have also developed better ways of teaching the materials, and we understand more about where students tend to have difficulty with the concepts. Finally, we have had the opportunity to teach this material at several Fortune 500 companies (including Eli Lilly, PricewaterhouseCoopers, General Motors, Tomkins, Microsoft, and Intel). These companies, through their enthusiastic support, have further enhanced the realism of the examples included in this book. Our objective in writing the first edition was very simple—we wanted to make management science relevant and practical to students and professionals. This book continues to distinguish itself in the market in four fundamental ways:

■ Teach by Example. The best way to learn modeling concepts is by working through examples and solving an abundance of problems. This active learning approach is not new, but our text has more fully developed this approach than any book in the field. The feedback we have received from many of you has confirmed the success of this pedagogical approach for management science.

■ Integrate Modeling with Finance, Marketing, and Operations Management. We integrate modeling into all functional areas of business. This is an important feature because the majority of business students major in finance and marketing. Almost all competing textbooks emphasize operations management–related examples. Although these examples are important, and many are included in the book, the application of modeling to problems in finance and marketing is too important to ignore. Throughout the book, we use real examples from all functional areas of business to illustrate the power of spreadsheet modeling to all of these areas. At Indiana University, this led to the development of two advanced MBA electives in finance and marketing that built upon the content in this book.

■ Teach Modeling, Not Just Models. Poor attitudes among students in past management science courses can be attributed to the way in which they were taught: emphasis on algebraic formulations and memorization of models. Students gain more insight into the power of management science by developing skills in modeling. Throughout the book, we stress the logic associated with model development, and we discuss solutions in this context. Because real problems and real models often include limitations or alternatives, we include several “Modeling Issues” sections to discuss these important matters. Finally, we include “Modeling Problems” in most chapters to help develop these skills.

■ Provide Numerous Problems and Cases. Whereas all textbooks contain problem sets for students to practice, we have carefully and judiciously crafted the problems and cases contained in this book. Each chapter contains four types of problems: easier Level A Problems, more difficult Level B Problems, Modeling Problems, and Cases. Most of the problems following sections of chapters ask students to extend the examples in the preceding section. The end-of-chapter problems then ask students to explore new models. Selected solutions are available to students through MindTap and are

Preface

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xiv Preface

denoted by the second-color numbering of the problem. Solutions for all of the problems and cases are provided to adopting instructors. In addition, shell files (templates) are available for many of the problems for adopting instructors. The shell files contain the basic structure of the problem with the relevant formulas omitted. By adding or omitting hints in individual solutions, instructors can tailor these shell files to best meet the specific needs of students.

New to the Sixth Edition

The immediate reason for the sixth …

Im currently a senior at Massachusetts Maritime, and I have not had a position to be in a management role where I was able to utilize any Management Science/Quantitative Methods to approach any assigned projects. My work experience so far will be best described as applying excel applications in my last internship. Using an A to Z systematic approach I had access to follow the SOP for the corporation which was already perfectly organized. In my anticipated future employment, I predict that I will see these different types of course methods help me in my daily management activities. This type of course material arms managers with the ability to use mathematics and statistics in combination with quantitative techniques for most management strategies. It also arms managers with the ability to use computer models for maximum output at minimum input.&

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In this first module, you read an introduction to management science. Connect what you have with your own experience. If you

M1 Journal Assignment

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