Which of the following statements concerning service guarantees is false?? A service guarantee is a way to avoid compensatin

Question 

Question 1

Which of the following statements concerning service guarantees is false? 

A service guarantee is a way to avoid compensating customers for a service failure.
A service guarantee is a way to define a service and ensure satisfactory delivery to the customer.
A service guarantee is a mechanism to build customer loyalty.
A service guarantee is a tool to clarify exactly what the service must provide.

Question 2 

A major drawback of a line process is the jumbled flow, which reduces the throughput and efficiency. 

True

False 

Question 3 

Process selection choices affect all parts of the firm and thus involve all functional areas along with general management.

True

False 

Question 4 

The Knee-Hugger Jeans Company makes designer jeans in six colors under a make-to-stock approach. In response to a new fashion craze, customers have expressed the desire to acquire these jeans in three different styles-namely regular, tight-fit and relaxed-fit styles, with and without "stylish" holes, and with one of four cuts for the pants leg: boot-cut, bell-bottom cut, 

flared-cut or regular cut. How many different combinations of unique end items would this company have to inventory?