This assignment will guide you through a difficult topic — conflict resolution
Conflict Resolution
This assignment will guide you through a difficult topic — conflict resolution. You will apply what you’ve learned this week on Leading and Controlling while also consolidating Planning and Organizing from previous weeks in order to fully integrate the functions of management into dealing with an all-to-real problem that managers face regularly.
Step 1: Identify a company. It may be in any industry, private, public, or non-profit. Either speak with the manager or research the company online to learn about the company’s culture and to gauge employee engagement.
Step 2: Using your personal experiences, rank the Bad Boss Behaviors (see below) from 1-12 (1 = worst morale killer that makes you consider quitting your job; 12 = still affects morale but better than the rest). The ranked list needs to be the Appendix at the end of your Word document.
Step 3: Write your report as follows. Note: all five sections below must be main headings (e.g., Introduction, Internal Conflict, Management Theories, etc.).
Describe the business and the business problem (e.g. an introduction)
Perform an in-depth analysis of the internal conflict in the company you selected (i.e., what’s causing morale to decline)
Discuss management theories that could be utilized to increase the organization’s efficiency and effectiveness, briefly addressing each aspect of management (e.g as sub-headings):
Planning
Organizing
Leading
Controlling
How does the culture of the organization contribute to employee engagement?
Using only the top 3 Bad Boss Behaviors from your list, what recommendations would you make to the owner about resolving conflict between bosses and employees.
As this is your Signature Assignment, also include an Executive Summary as a stand-alone synopsis of your project. Follow APA formatting guidelines for an Abstract. Write this LAST so you know where your report ends!
Don’t forget an Appendix that contains only your ranking of Bad Boss Behaviors (see Step 2 above).
Bad Boss Behaviors (Loussararian, 2013)
The Skeptic – does not believe that employees will do what they say
The Comparer – compares one employee’s performance to another’s
The Information Disseminator – does not share all the information to complete a project
The Recognizer – slow to recognize employees
The Know It All – does not have all of the information, but acts like he does
The Late Night Worker – expects that because he checks emails after hours everyone on the team should also
The Over Committer – tries to be the fix-all-Manager for the organization.
The Creditor – takes credit for everyone’s work
The “Over” Talker – talks over everyone during meetings. Believes he has all the “correct” answers
The Executor – rushes everyone through a project to check it off his list of things to do
Talking Out of Both Sides of the Mouth – says one thing but means another
The Conclusion Jumper – Has already made up his mind with the limited information
Guidelines:
This assignment is considered a complete Business Case Study. Therefore, your report should be written as a formal business report of your analysis.
This report should be between 3-5 pages (not including title page, Executive Summary and references).
Internal references (e.g. textbook, readings, lectures, etc.) and External references (e.g. other published works) should be used to add credibility to your statements.
To be professional, always write in a formal style (e.g. using impersonal nouns such as “the team”, “the analysis” and “this project”, while avoiding personal pronouns such as I, we, you, he, she, and they)
As this is a real-time analysis, write in the present tense to describe your findings and recommended actions (except when describing past events).
Current APA format is required, including title page and reference page
Use Headings and Sub-headings as appropriate
Exception: DO NOT include an Abstract or Table of Contents for this short report
DO NOT cite your own information (personal or corporate), which is everything provided in the Case Study (if details or data are provided)
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