is best defined as the process of continuously obtaining information on events happening outside a company to recognize and i
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1. _________ is best defined as the process of continuously obtaining information on events happening outside a company to recognize and interpret possible trends that affect marketing.
Relationship marketing
Digital marketing
Customer relationship management
Environmental scanning
2. A __________ is often referred to as a business firm.
government agency
nonprofit organization
publicly owned organization
for-profit organization
3. The __________ refers to the seven stages a company goes through to recognize opportunities and convert them into sellable services or products
service gap analysis
strategic focus and plan
new-product process
psychographic segmentation process
4. __________ differentiates retail outlets depending on whether contractual systems independent retailers or corporate chains own the outlet.
Form of ownership
Retail servicing
Level of service
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