The selected organization is the department of statistics under the government of Sharjah and Community Development, in the
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Core process chosen: Customer Satisfaction Survey
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Send a request to the data department for statistics
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The data department sends back the required statistics
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After sending the requested data, after each quarter
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Send a request to data – send an excel sheet of people who asked for statistics
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Email structure – email them back a survey (one week)
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Contact IT and request an excel sheet of the responses
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Put all their responses that calculates the level of satisfaction
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