Com 312 Module 4: Discussion – Problematic Conflict
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Get it written →For this discussion post, think back over the previous week or so and reflect on any problematic conflict interactions you have had (e.g., complaints, defensiveness, contempt, or stonewalling).
Select ONE problematic interaction (for example, one complaint episode or one occasion when you became defensive) and address the following:
- Explain what happened (1-3 sentences)
- Explain why you think you behaved as you did (remember to draw on course concepts to explain this)
- Identify at least one thing you would do differently if you could engage in the interaction again. If you wouldn’t do anything differently, explain why.
Bring in AT LEAST 3 specific concepts from our readings and/or lectures (bold term) and use our course material (paraphrased or quoted) to define, explain and/or back your points, citing that information in-text using APA style.
Textbook:
- Cahn, D. D., & Abigail, R. A. (2014). Managing Conflict Through Communication. 5th Boston, MA: Pearson.
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