write your analysis ? on how Crutchfield’s customer service policy improved company sales and kept

Question: In approximately one and a half to two pages total, write your analysis (from a consumers point of view and also from a companies point of view),  on how Crutchfield's customer service policy improved company sales and kept the company solvent. 

Article Link For Case Study:

https://www.inc.com/magazine/20110301/customer-service-case-studies-crutchfield.html

Your word document should have the following;

• Title page, with your name, class, date, and assignment identifier
• Body of the paper (one or two pages) double spaced, 12 point font, New Times Roman, 1 inch margins all sides
• References  should be identified/listed on a separate page (last page of submission). All references must follow APA format.
• Save as word document