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August 31, 2021

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This IT 225 support systems class please use these links to help with the assigment

https://blog.hubspot.com/service/customer-self-service

https://blog.hubspot.com/service/web-based-help-desk?toc-variant-a=

You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support environment.

:

Include the following for a report titled IT Systems Support that you are preparing for the management team:

Describe what self-service support entails and how a Web-based solution can be implemented to meet the request.
Describe the tools that are available with Web-based support.
Explain how IT Support can effectively interact with those customers who differ in beliefs, behaviors, values, or views by exploring diverse perspectives

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