Ms. Cold would like to have a number of tests in place for candidates to answer as part of the selection process
Ms. Cold would like to have a number of tests in place for candidates to answer as part of the selection process. She would also like to measure the work performance of the servers within the first ninety days of employment. You were assigned to develop the following tests:
Compose a situational judgment test for servers of the restaurant. The test should include:
Four multiple choice questions of possible situations waiters/servers may encounter when dealing with customers.
Four possible answer choices for each question.
On a separate sheet, indicate the rating scale for each question.
Prepare a BES Rating Dimension for the servers. The rating dimension should cover three scales:
Interactions with customers;
Server’s responsiveness and attitude with customers; and
The server’s demeanor when taking orders.
Click on the Final Project Directions and Fact Pattern attachment below to download the project directions, fact pattern, and project details for each week.
Part 3 Deliverable Directions
Your tests must be formatted as follows:
APA formatting: Times New Roman or Arial 12-point font; 1-inch margins; Page numbers in the top right corner; Doubled spaced.
Each part must follow the APA formatting guidelines for headings to separate and classify each test.
The combined parts must be 2 -3 pages of content.
Combine your Tests into one Microsoft Word document with a page break separating each document, and upload as a single attachment to the Week 6 Assignment.
Review the Final Project – Part 3 grading rubric prior to completing and submitting part 3 of the project.
Assignment File(s)
Final Project Directions and Fact Pattern.docx download [Word Doc]
Learning Objectives Addressed in Final Project – Part 3
Identify methods of behavioral assessment.
Understand what performance tests do and the limitations of performance tests.
Discuss the procedure for developing testing procedures.
Discuss situational judgment tests.
Understand the types of performance measures.
Review the job performance measures and EEO issues.
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