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As you continue to build the help desk, you want to ensure that all of the tools are in place and that the analysts have the tools needed to resolve issues as they are reported. First, you want to understand and be able to report what the steps in problem solving entails. The following are common steps when solving issues:

1. Identifying the problem
2. Determining the cause of the problem
3. Generating options
4. Evaluating and prioritizing options
5. Determining a course of action
6. Evaluate the results

Assume a customer complained that his old computer became very slow after upgrading from Windows 7 to Windows 10. His new computer doesnt have any problems. You found his old computer had only 2GB of RAM and followed the problem solving steps to solve the problem by upgrading the RAM to 8GB. Use this scenario and the  to complete this assignment.

• Describe 1 issue at each step based on the scenario.
• Describe 1 deliverable at each step based on the scenario.
• Describe 1 important technology that needs to be in place at each step for you to enable your help desk analysts.

When you have your template complete, Save As Last Name, First Name, and Unit 2 IP Template