Intercultural Conflict Script
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Get it written →Instructions: Read Breaking the Guest Rule downloadand answer the following questions:
- What conflict(s) can you identify in this situation?
- What kinds of conflict goal issues are involved?
- What conflict communication style does each character demonstrate?
- *Note: To answer the following questions, you will need to take on the role of Lourdes, Yoshimi, and Esperanza. Write a script of what each character would say and do while in each role:
- Lourdes: You will be the bridge between Yoshimi and Esperanza. You will coach Yoshimi and teach her how to use the DESC script so that she can talk to Esperanza about her feelings. Observe and explain the interaction between Yoshimi and Esperanza as Yoshimi tries to use the DESC script (see next question).
- Yoshimi: Practice using the DESC script. Share your application.
- Esperanza: Practice 4 Ps of Mindful Listening.
Submit: a 1-2 page reflection, in APA format, addressing the 6 questions above.
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