Short Story and Analysis of a Communication Conflict at Work
Purpose
The purpose of this assignment is to give you an opportunity to demonstrate your ability to explain, analyze, and resolve a conflict at work.
How to Proceed
- Prepare a paper of 1000 – 1200 words that includes a description of a communication conflict from ONE of the following videos for the purpose of this assignment:
- NorQuestVids. (2016, Mar 7). Incident A2 – The Road to Success: https://www.youtube.com/watch?v=Uduu-H1QPWQ
- NorQuestVids. (2016, Mar 7). Incident A9 – What Does it Take: https://www.youtube.com/watch?v=dWs0uwYE73Y
- NorQuestVids. (2016, Mar 7). Incident A10 – Finding a Way to Connect: https://www.youtube.com/watch?v=OGyTXhnYbnM
- NorQuestVids. (2016, Mar 7). Incident C15 – Getting to Know Our Colleagues: https://www.youtube.com/watch?v=AVxuQQfl4Mo
- In your analysis consider the following:
- What type of communication error is it?
- Why did it happen?
- What could have been done to avoid it?
- What steps should both parties take to avoid conflict in the future?
- A comprehensive analysis should include references to course materials and classroom theory.
- Submit your paper to Assignment 2 dropbox by the deadline specified in the Course Outline.
Grading
15 |
12 |
9 |
6 |
3 |
Marks |
Feedback |
|
|---|---|---|---|---|---|---|---|
| Description of Communication Conflict | Excellent explanation of the major issues and conflicts involved in the case. | Comprehensive explanation of the major issues and conflicts involved in the case. | Good explanation and understanding of the major issues involved in the case. | Marginal explanation of the key issues. | Paper is difficult to understand or largely incomplete. |
_/15 |
|
20 |
15 |
10 |
5 |
1 |
|||
| Conflict Analysis | Thorough analysis of the conflict with outstanding recommendations to conflict management. Refers to cultural national models and other classroom theories. | Good analysis of the conflict with many strong recommendations to conflict management. Refers to cultural national models and other classroom theories. | The analysis covers most of the key points with some good recommendations to conflict management. | Marginal analysis and understanding of the issues with minimal recommendations. | No analysis and poor understanding of the issues involved in the case. |
_/20 |
|
5 |
4 |
3 |
2 |
1 |
|||
| Spelling and Grammar | The paper is easy to follow and contains no spelling and grammar errors. | The paper is easy to follow and contains only a few spelling and grammar errors. | The paper is easy to follow, but contains some spelling and grammar errors. | The flow can be improved. Some major spelling and grammar errors detract from understanding. | Extensive spelling and grammar errors that prevent readability and comprehension. |
_/5 |
|
Total |
_/40 |
||||||
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