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Get it written →Hi, this assignment is an exam, I apologize in advance the total time for the exam is 2:30 hours. If you manage to finish within 2 hours, I will add more money in appreciation for the hard work. Also, the exams are the essay-type answer and short essay-type answer. The exam is a total of 120 points, I don’t expect to score 120. Please just do the best you can in that amount of time even if the answers don’t go into detail. I will provide files of the class for support on the answers and the questions are below. also no need to list the questions just put the number they are before the answer
Please refer to the book which is :
Evans, J. R., & Lindsay, W. M. (2016). Managing for Quality and Performance Excellence 10th ed.
EXAM QUESTIONS:
1 – (TCO A) Who is in the best position to define quality for a product or service? Is it the customer, the producing organization, regulators? Of the three stakeholders listed, who has the most input in how quality is defined for a product or service? This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
2- (TCO E) Explain the concept of delegated quality. How might the achievement of a quality award or ISO certification reduce the risk associated with delegated quality? This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
3- (TCO A) Explain the concept of zero defects. What was Crosby attempting to accomplish by the use of the zero defects approach? This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
4- (TCO C) Explain Demings Theory of Profound Knowledge. What do you think about Demings view that experience without education has very little value? Support your point of view with a link to the Wisdom to Tradition model (Week 2 Lecture). This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
5- (TCO B) Discuss the importance of employees and information technology in the delivery of service quality. Use two examples of service firms to help support your discussion. This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
6- (TCO E) Relative to the statement each customer has value, but not all customers value are equal; businesses must rank customers with respect to their value and treat customers accordingly (Week 3 Lecture), do you agree or disagree with this statement? Make sure to explain the logic behind your answer. How does your answer link to how quality is defined for different segments of customers? This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
7- (TCO B) Explain the concept of the voice of the customer (VOC). Why would a clear VOC process be important in the supplier to receiving organization relationship? Support your answer with links to the Kano model. This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
8- (TCO C) Discuss the barriers to change in driving quality initiatives. This answer must be in your own wordssignificant cut and paste from the text or other sources is not acceptable.
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