Background

A small Canadian ERP company sold a full suite of their supply chain management software to a group of hospitals in Ontario.  These hospitals had several different ERP systems and wanted to consolidate onto one ERP system.

The Challenge/Opportunity

After the contract was signed and the implementation began, the ERP company found out that much of the functionality that the hospitals wanted/needed was not working as expected.  The ERP company had to find a way to quickly troubleshoot and resolve the issues in order to meet the hospitals’ needs or they could potentially lose these customers and/or get a bad reputation in the industry.
At the same time, the hospital was struggling with employee buy-in as the new software required training and a new business processes from the floor level up to management.

Task

Always support and validate your answers by explaining in detail. Use concepts from our BOT course and other courses in the Ops Mgmt. program to answer the following…

Q: Discuss the benefits of consolidating into one ERP (5 marks)

Q: What specific steps should the ERP company do to remedy the issues?
Think about your other courses as you make a plan to address concerns. (15 marks)

Q: Several technological devices could be used to assist in specific areas of the hospitals, patient care, operations, administration, etc., as well as making the staff’s tasks more efficient and organized. 
Suggest three devices (other than software) that you recommend for hospital Operations.
Explain how they may be used and why. (15 marks)

Q: There are a number of benefits to a modern Cloud-based ERP System as opposed to an older, larger system. Describe at least two of those benefits and mention any challenges that this system could bring. (10 marks)

Q: Provide a paragraph or two on why a larger system like SAP or Oracle might better suit the hospitals (even if you feel it is not the best solution). (5 marks)

Be as specific and detailed as possible making sure you support all of your statements.
Rubric reflects importance on content, critical thinking and ability to support and express ideas.

Format

Do not use bullet points or numbered lists. Use complete sentences and paragraphs to express your thoughts.

There is no maximum number of words or pages. I would expect between two and four pages to accomplish the assignment objectives.
Fonts: 12 point and 1.0 to 1.15 spacing is fine. Arial or Times New Roman for paragraph body.

Use your own words and do not copy sources. Be careful to not simply change out words using synonyms or relying on ‘bots’ to change the wording. Write in your own words.

References required.

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